To complement our rapid growth, we are actively looking for a talented and experienced Product/Senior Product Manager to join our team. Contact Center users do their best work when they have the best tools for the job. Five9 believes in complementing the human experience of a contact center to enhance the end-user experience and this requires careful thought and consideration towards our applications. This is an opportunity to impact and improve productivity for millions of users worldwide who use Five9 applications to deliver exceptional service for their customers.
Location: This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.
Responsibilities:
- Drive roadmap and execution related to user identity, onboarding, authentication and access control of users using Five9’s portfolio of applications
- Drive the evolution and enhancement of identity and access management capabilities, ensuring a seamless and secure user experience while aligning with organizational goals and regulatory compliance needs
- Define and track key performance indicators (KPIs) for the related features
- Manage Platform Status Portal roadmap that is crucial for communicating service uptime and maintenance notifications for global customers
- Manage the end-to-end product lifecycle and backlog prioritization
- Develop, publish and maintain the product roadmap in collaboration and consultation with the broader product team and with key functional primes across the company
- Work with key stakeholders and contributors (internal, external, partner) to understand needs, both tactical and strategic, and translate them into product requirements for agile scrum teams
- Have a hands-on approach and a willingness and aptitude to work from strategic product direction right through to detailed requirements definition
Experience & Capabilities:
- 5+ years in software platform product management; identity or security experience is a plus
- Understanding of contact center, unified communications, or collaboration applications
- Knowledge of IAM concepts, patterns, frameworks and technologies: AuthN/AuthZ, basic web authentication, SAML, OAuth/OpenID, MFA, Role based access control (RBAC), SCIM
- Experience with micro-services-based architecture
- Customer focused, self-starter, assertive and result-oriented individual who demonstrates ownership
- Effective communicator with strong interpersonal skills to collaborate with cross-functional teams
- Ability to deal with ambiguity and uncover key objectives to be achieved for the product
Education:
- Bachelor's degree in engineering or technical field.
- An advanced degree in engineering or a business discipline is desirable
- A Product Management credential is desirable
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