Vendr is a fast-moving startup building a modern SaaS marketplace aimed at completely transforming the way that SaaS is bought and sold. As the ideal candidate, you possess a strong product vision and the initiative to act on it. You act with urgency because speed is a massive competitive advantage. You love to “start with why”, obsess over customers, focus on data-driven decision making, make calculated bets, collaborate tightly with colleagues, manage stakeholder expectations, develop validated backlogs, produce clear requirements, and work tirelessly to deliver measurable customer impact.
As the product leader for our Seller Experience team, you will be directly responsible for assuring that we successfully deliver critical value to Sellers in our multi-sided marketplace model. You are squarely focused on onboarding, activating, and retaining Sellers by providing them with the capabilities, data, and intelligence capabilities they require to claim Vendr as a critical component of an effective sales motion. In partnership with business development stakeholders, you will be directly responsible for getting our Suppliers hooked on the value of Vendr in 30 days or less.
Reporting Structure
The Senior Product Manager reports to the Director of Product
Responsibilities
- Product Strategy: Understand our market, the competitive landscape, the gaps and opportunities in our product experience, and assess emergent opportunities, growth options, and performance bottlenecks. Connect corporate strategy to product objectives that deliver features and capabilities that maximize customer value.
- Roadmap Development: Produce an objective-aligned roadmap that can be vetted by executive management and shared with the entire company on a quarterly basis. Clarify dependencies across teams and the impact they may have on delivery timelines.
- Feature Prioritization: Provide an evidence-based backlog of customer Jobs to Be Done, combining customer impact scores, growth and retention drivers, objectives, confidence levels, and more. Prove your prioritization and project ROI with management.
- Process Adherence: Ensure that you are well-integrated into the established product process, following our standards with a high attention to detail. Advocate for changes that help PMs, engineers, and UX work together to efficiently deliver an exceptional experience.
- Product expertise: Establish and maintain a comprehensive understanding of Vendr’s entire platform in order to identify, propose, and help direct product improvements. Be capable of expertly providing product demonstrations to customers and internal teams.
- Cross-functional collaboration: Regularly sync with the EM and Design lead on your team along with other key stakeholders across the organization to understand cross-functional strategy, discover blockers, manage quality, and ensure effective prioritization and delivery.
- Product measures: Help define and manage key performance indicators for your functional area. Work with the data team to create analytics dashboards that measure your progress. Support the creation and execution of OKRs and report back measurable impact.
- Customer Obsession: Directly participate in customer and prospect calls to keep a pulse on product sentiment, and to help identify and prioritize opportunities. Capture as much signal as possible, and groom candidate feature ideas in our public portal for customer feedback.
- Drive impact: Ensure you understand customer pain points and create product experiences that solve the JTBD. Make the most effective decisions possible when prioritizing our investment so that new capabilities contain relevant enhancements that deliver measurable customer impact.
Qualifications
- At least 8 years of experience in product management, with at least 5 years of direct experience operating as PM for a multi-sided marketplace.
- Deep familiarity with multi-sided marketplace mechanics including platform mechanics, seller value proposition, revenue models, partnership models, and network effects.
- Prior experience in supplier relationship management, procurement, or operations in a B2B context is essential. Experience working with multi-sided marketplaces in a B2B SaaS context is an absolute must.
- Experience utilizing the Jobs to Be Done framework, writing PRDs, and leveraging ProductBoard (or equivalent) for advanced prioritization modeling is a must.
- Startup experience, with a proven track record of delivering successful products in a fast-paced environment. Experience as a startup founder is a huge plus.
- Strong analytical skills, with the ability to use data to drive decision-making.
- Ability to deliver an exceptional product experiences. You have tight relationships with product designers and can help support, promote, and recognize great UX.
- Excellent communication skills, with the ability to articulate complex ideas to both technical and non-technical stakeholders.
- Incredibly strong attention to detail, with the ability to prioritize and manage multiple projects and stakeholders simultaneously.
