About the role:
Samsara is looking for a Sales Operations leader to play a critical role in scaling systems, processes, and policies for our Global Sales organization. This role will partner with senior leaders across Samsara’s go-to-market teams to design, build, and run critical business capabilities for our world-class sales organization. This leader will have an outsized impact on the future of our sales organization by helping us Build for The Long Term as we grow past $1BN in revenue. The ideal candidate has experience driving transformative initiatives that bring together people, processes, and technology into elegant solutions to business problems related to all aspects of the pre-sales customer journey.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
- You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.
Click here to learn about what we value at Samsara.
In this role, you will:
- Lead and Develop a team to accelerate the overall efficiency and productivity of sales teams
- Develop standards for intake, prioritization, process documentation and continuous improvement for the processes your team owns
- Identify and report on key performance metrics regarding process efficiency and quality
- Use data to identify and execute opportunities for continuous process improvement
- Build strong relationships and standards for cross-functional collaboration with key partners in Sales Operations, Finance, Customer Success, Legal and other teams
- Collaborate with internal stakeholders to resolve complex issues and support best practices
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop and lead an inclusive, engaged, and high performing team
Minimum requirements for this role:
- 6+ years of experience in a Sales Operations leadership role or experience in similar growth or operations roles in a dynamic environment, including 2+ years as a people leader
- Experience developing and maintaining documentation of complex, cross-functional business processes (Six Sigma Certification or equivalent experience is a plus)
- Deep understanding of typical customer contract structures in a SaaS environment
- Proficiency in Salesforce.com, Netsuite (or similar) and the overall sales technology ecosystem
- Bachelor's degree or higher from a top university; business, finance, economics, business, or engineering focus is a plus; MBA is optional
