Surgical Notes is hiring for a Senior Manager, Revenue Cycle to manage operations, clients, and teams for Revenue Cycle Management services. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.
External Title: Senior Manager, Revenue Cycle
Internal Title: US RCM Senior Manager
Reports to: Director, Revenue Cycle
Responsibilities:
- Manage operations and clients with a large team
- Review and evaluate teammate productivity and quality to ensure goals and client metrics are met
- Participate in teammate performance reviews with the VP, Revenue Cycle
- Monitor and support teammates on a daily basis, and provide the VP, Revenue Cycle with daily metric updates
- Assist the senior level leadership and executives in monitoring staffing levels and ensure their team is staffed appropriately based on business needs
- Point of contact for clients with a high level of customer service by reaching out to clients by phone or email every two weeks looping them in on issues or accomplishments prior to month end review meetings
- Establish and maintain strong and positive customer relationships
- Provide feedback and ongoing training to teammates related to job functions
- Respond to client requests in a timely manner
- Direct work to the AR team members, ensure billing timelines are met, and manage payment posting trends and reconciliation
- Escalate issues to the VP, Revenue Cycle
- Identify client needs as well as provide feedback to clients on best practice workflow
- Complete, review, and provide feedback on the monthly client dashboards related to case volume, cash, issues or KPIs
- Manage directly reporting team members
- Manage month end reporting
- Manage client billing reconciliation
- Manage fee schedule updates, charge master increases, contract grids and client profiles
- Prepare and send client invoices
- Resolve the QA card by reviewing cases and providing feedback to the team members and correcting statuses.
- Conduct skip level reviews by setting up meetings with leads and AR staff and documenting feedback
- Monthly review of clients AR and worklist to ensure all process status codes are resolved timely, review high priority AR assignments, review status of critical metrics
- Other responsibilities as assigned
Role Information:
- Full-Time
- Salaried
- Exempt
- Eligible for Benefits
- Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.
Job Requirements:
Required Knowledge, Skills, Abilities, Education:
- High school diploma or equivalent
- 5 years of revenue cycle management experience including appeals, payer contracts, and charge master knowledge
- Experience working in ASC
- Knowledge of industry standard financial metrics
- Knowledge of all major payers including Workers’ Compensation and Auto
- Ability to read EOBs, post payments, refunds and adjustments
- Knowledge of RCM workflow
- Strong analytical skills and a high level of computer literacy with solid skills using Microsoft Excel
- Thorough understanding of accounts receivable, collections, billing, appeals and denials
- Ability to manage people, lead teammates and work with all levels of management
- Ability to effectively present information
- Ability to make decisions and work independently
- Thrive in a fast-paced work environment
- Navigate client and internal software, EHR, and billing software
- Adherence to HIPAA regulations
- Ability to work independently and as part of a team
- Strong attention to detail and speed while working within tight deadlines
- Exceptional ability to follow oral and written instructions
- A high degree of flexibility and professionalism
- Excellent organizational skills
- Outstanding communications skills; both verbal and written
Preferred Knowledge, Skills, Abilities, Education
- Bachelor's degree in related field preferred
- Experience working in an Ancillary/Ambulatory Surgery Center (ASC)
- Strong Microsoft Office skills in Excel, Outlook, and Teams
Physical Demands:
- Sitting and typing for an extended period of time
- Reading from a computer screen for an extended period of time
- Speaking and listening on a telephone
- Working independently
- Frequent use of a computer and other office equipment
- Work environment of a traditional fast-paced and deadline-oriented office
Key Competencies:
- Leadership
- Initiative/Execution
- Collaboration
- Customer Service
- Organization
