The Role:
The Director of Operations within our RCM team plays a pivotal role in the strategic oversight and execution of day-to-day operational processes within our company. Tasked with meticulous planning, organization, and control, they spearhead efforts to enhance the effectiveness, efficiency, and compliance of revenue cycle functions for our clientele. Through astute management and comprehensive understanding of industry intricacies, the Director of Operations ensures seamless execution, optimizing financial outcomes and client satisfaction.
Why work for Prompt RCM?
BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
Key Responsibilities:
Contributes to the development of short and long-term organizational strategic planning and execution.
Drives departmental initiatives to ensure long-term operating excellence.
Translates high-level organizational goals to departmental and tactical initiatives.
Responsible for coaching, training, and developing staff. Assigns works, sets completion dates, reviews work and manages performance in accordance with organization policies, procedures, and performance management processes.
Reviews revenue calculations for accuracy and completeness.
Oversees the project management of high-profile clients along with participating in any CRM phone calls which require escalation.
Ensures care of all operational staff by adhering to policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
Monitors industry trends, regulations, and best practices to proactively identify opportunities for process improvements and cost savings.
Develops and implements key performance indicators (KPIs) and metrics to track the efficiency and effectiveness of revenue cycle operations, providing regular reports and analysis to executive leadership.
Leads revenue cycle performance reviews and presents findings and recommendations to senior management, highlighting areas of success and opportunities for improvement.
Establishes and maintains relationships with external stakeholders, such as payers, vendors, and industry associations, to stay abreast of changes in reimbursement policies and industry standards.
Develops and maintains disaster recovery and business continuity plans for revenue cycle operations, ensuring uninterrupted service delivery in the event of system failures or emergencies.
Performs other duties as required.
Minimum Requirements:
A minimum of 5+ years of hands-on experience with a proven track record in effectively managing the day-to-day functions of a billing and collections team, including reviewing, coding, and collecting professional services provided. Demonstrated proficiency in navigating the complexities of revenue cycle management within the healthcare industry is essential.
A proactive change agent capable of driving organizational transformation and guiding teams through change management initiatives to propel the organization towards future success. Possesses strong leadership qualities and strategic vision to implement innovative solutions and adapt to evolving industry trends and regulations.
Exceptional supervisory competencies, including demonstrated proficiency in leadership and team development, coaching, mentoring, and situational assessment skills. Proven track record of fostering a culture of continuous improvement and building high-performing teams that deliver exceptional results.
Proficient in utilizing a variety of software applications essential for revenue cycle management, including Google for Business, Microsoft Excel, Word, and other relevant tools and platforms. Familiarity with clearinghouses and other Software as a Service (SaaS) products used in the healthcare billing and collections process is highly desirable.
HIPAA Requirements
All associates are required to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations regarding the protection of patient health information. This includes adherence to the organization's Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
The specific statements provided in this job description are not exhaustive and may be subject to change based on evolving business needs. Associates may be required to perform additional duties as assigned.
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees.
We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our HR department.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
