As the Senior Manager, Care Pro Hiring you will lead a team that is responsible for the high-volume caregiver recruitment efforts across the US to support the growing needs of Honor Technology. This role requires a proactive approach to monitoring market dynamics and adapting strategies in real-time to ensure the recruitment pipeline meets the evolving demands of the business. You will excel in cross-functional collaboration and leveraging data-driven insights to optimize hiring outcomes for quality, speed, and volume. With a focus on both strategic planning and hands-on execution, this role will oversee a team of hiring managers, ensuring the timely hiring of high-quality care professionals.
Responsibilities
- Lead a team of managers in recruitment efforts for hiring caregivers at scale across all regions across the US, ensuring alignment with business demand and priorities.
- Autonomously own the outcome of market-specific recruiting operations, balancing volume, quality, and experience while maintaining data-driven documentation to track and analyze recruitment impacts.
- Utilize data analytics to proactively monitor recruitment metrics, market trends, and operational needs, and implement targeted strategies to address these challenges.
- Collaborate with cross-functional teams, including marketing, product, and operations, to enhance recruitment efforts and quality outcomes through regular communication and partnership.
- Act as a liaison between Compliance, HR, and Regulatory teams to ensure we continue to meet state-level compliance requirements.
- Manage the CAC for your market(s) to ensure healthy growth with a lens towards efficiency and profitability by optimizing funnel management approaches
- Oversee the configuration and utilization of care pro onboarding software platform(s), ensuring they align with business requirements and provide an intuitive user experience.
- Lead efforts with data teams to continuously improve the accuracy and effectiveness of recruitment metrics, driving more informed decision-making
Key Outcomes
- Increase volume of high-quality and high-demand hires across all regions within the first year.
- Provide weekly data-driven reports on recruitment metrics by market, offering insights for continuous improvement in hiring strategies.
- Improve funnel conversion rate by optimizing the candidate experience and team efficacy.
- Maintain a robust pipeline of qualified candidates, reducing time-to-hire.
- Foster a strong partnership with operational leaders, ensuring alignment on recruitment needs and priorities.
- Set clear goals across all markets and ensure the team is dynamically resourced to support fluctuating needs.
Education, Experience, and Skills
- High School Diploma or GED
- 7+ years of experience and a proven track record of driving efficiency gains & large scale operational improvements in a service delivery business; start-up experience is an asset
- Proven experience in people management and team building, with a focus on driving performance through coaching and feedback.
- Experience in high-volume recruitment operations, including using workforce planning and applicant tracking systems is preferred but not required
- Demonstrated ability to make swift, well-informed decisions in a fast-paced, high-volume environment
- Strong analytical skills with the ability to derive actionable insights and action plans from recruitment data and market trends.
- Highly organized, capable of managing multiple complex markets simultaneously, and maintaining up-to-date documentation.
- Excellent communication skills, including delivering feedback, resolving conflicts, and conveying complex information clearly.
- Demonstrated ability to build relationships and influence stakeholders across different departments and levels.
- Ability to collaborate with product partners to identify technical solutions for operational challenges, ensuring effective implementation of technology in the recruitment process.
