Description
About Us
InDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.
We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.
Responsibilities:
Proactively identify knowledge gaps and operational policiesProvide monthly Training Needs Analysis along with initiatives and recommendationsCollaborate with Subject Matter Experts or other departments to create processes or learning programs, as well as in identifying gapsApply tested instructional design theories, practice and methodsProvide exercises and activities that enhance the learning processCreate supporting material/media (audio, video, simulations, role plays, games etc)Create engaging learning activities and compelling course content that enhances retention and transferDevelop and administer training programs related to other duties and special projectsConduct new hire and other ongoing training programs (e.g. refresher, upskilling, cross-skilling, soft skills)Facilitate leadership development learning sessionsEvaluate learning through various methods like knowledge checks, practical assessments, online simulations, etcTrack completion of training rolloutsConduct quality audits where needed to evaluate learning and/or identify knowledge and skill gapsProvide coaching, mentoring, training to Training Specialists, Training Leads, and Ops LeadsProvide coaching to learners while in the training programMentor team members on blended learning techniques and approachesFoster culture of blended learning with client, team, and upper managementMaintain and manage the processes in the knowledge base, ensuring all processes are up-to-date and verified / validatedMaintain and manage the Learning Management SystemAssist with process-related enquiries and coordinate with other departments to get answers or help resolve queriesRespond to on-demand requests for training reports, process documentation, training, etcConduct trainer observation sessions and provide feedbackPrepare and attend training related-syncs with clientsOther duties as assigned
Our Benefits
Recognised by the AFR as Australia's Best Place to Work in 2022, the benefits of life at InDebted include:
Flexible working - We’re a global, fully remote team passionate about making work, work for you
Employee equity - Access to share options in something big
Flexible paid leave - Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for
Uprise - Our EAP Provider supports your physical, social & psychological wellbeing
Remote work set-up - Budget of AUD $750 (or local equivalent) to help you create a working environment that supports your productivity
At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.
For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you
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