About the role:
Samsara is looking for a Senior Instructional Designer III to ensure that our Global Customer & Technical Support teams’ learning content is designed for learner engagement and delivering measurable impacts to the business. This role will have an immediate impact on both the agent and customer experience for a growing 24x7 global support team.
You will work closely with other members of the Support L&D team, support leadership, support agents, and other teams within Samsara to create learning experiences that drive world class support for our customers.
The ideal candidate has a deep understanding of adult learning theory, training & facilitation best practices, project management, and the demonstrated ability to create learning content using a variety of tools and content media. The role reports to the Support Learning & Development Manager and sits on the Support Operations team, which is responsible for Service and Operational Excellence for Samsara’s Global Support organization.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
Click here to learn about what we value at Samsara.
In this role, you will:
- Collaborate across teams and stakeholders, independently conducting thorough needs analysis to scope and document the requirements of learning initiatives to ensure the desired impact to business objectives within required timelines
- Design creative and engaging training solutions across multiple Global Support functions and audiences including technical/ non-technical roles, and leadership
- Author written course content, including instructional/facilitation guides, scripts for videos, learning activities, and assessment questions that measure and enhance retention
- Create learning assets across a variety of media including elearn, video, audio, interactive workshops with instructor guides, hands-on learning exercises and assessments
- Obtain feedback and sign off from stakeholders and subject matter experts
- Use data to evaluate and measure the impact of learning initiatives on business outcomes, and quickly iterate to drive continuous improvement
- Review and provide actionable feedback to peers to enhance the quality and effectiveness of learning content
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 5+ years of instructional design experience for global programs, preferably in technical or finance fields
- Excellent written and verbal skills in English & Spanish, with a specific focus on communicating complicated concepts in easy-to-understand formats, customized for each learning audience
- Ability to quickly learn new technical skills and processes for the purpose of transferring that knowledge to others
- Demonstrated skills creating engaging learning content in a variety of formats including elearning, video, audio, interactive assets and technical documentation
- Strong problem-solving mentality, with a bias for action and delivering quantifiable results
- Detail oriented with an eye for quality & accuracy
- Stellar organization and project management skills, lending to the ability to manage multiple projects at the same time
- Deep experience with Learning Management System functionality
An ideal candidate also has:
- Advanced degree in a related education industry or equivalent work experience
- Instructional Design or technical certifications
- Experience in a high-growth startup, with a comfort for ambiguity, bonus points for IoT or SaaS
- Familiarity and curiosity for using AI tools to develop learning content for a fast-paced and changing environment
