About the role:
Samsara’s Hardware Reliability team enables an exceptional customer experience by enabling reliable hardware, identifying opportunities in product performance, and engaging cross-functionally to resolve key issues. Samsara’s Senior Hardware Reliability Engineer will design quality processes that guarantee the high-quality standards of Samsara's hardware.
The Reliability engineer is responsible for implementing and executing comprehensive reliability strategies/plans that span the entire product development lifecycle from concept to warranty repair. The Reliability engineer quickly aggregates and analyzes test, field performance, and manufacturing data to drive actions internally and with our suppliers to ensure that we are building the highest quality product. Cross-functional collaboration with hardware, firmware, and operations is an essential part of the role.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You want to be with the best: At Samsara, we win together, celebrate together, and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.
In this role, you will:
- Work cross-functionally with partners in Hardware/Firmware Engineering, Operations, and Support to ensure our customers have a best-in-class product experience
- Design in reliability through the product development process and own product reliability modeling, testing, and validation
- Set reliability requirements and allocate reliability targets to subsystems
- Lead product quality investigations in addition to root cause and corrective actions with internal cross-functional team members and external vendors
- Evaluate and investigate defect trends that improve incoming material and outgoing product quality
- Identify opportunities for corrective actions and continuous improvement through field failure investigations
- Create feedback loops to continuously improve the products in the field and the next generation
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- MSc/PhD in Engineering, Material Science, Physics, or related field
- Experience with stress testing; fatigue testing, vibration, and shock testing, electrical stress, and environmental stress
- Experience with failure analysis methodologies
- Understanding the physics of failure and the application of stresses to underlying failure mechanisms
- Experience with Design for Reliability concepts
- Experience with hardware reliability tests, third-party test oversight, and test execution
- Self-motivated, proactive, creative and critical problem-solving capabilities
