PagerDuty is seeking a Sr. Developer Advocate (Remote in Portugal) to join our diverse, customer-focused team! As a Sr. Developer Advocate, you will spend the majority of your time creating useful content for a technical audience, participating in technical communities, and serving as a subject matter expert for your peers. This is an exciting opportunity to share best practices and your insights with a technical audience. The ideal candidate is strongly interested in incident response, product security, and customer experience. You are also a great communicator with a strong technical background focused on helping our community improve and understand how best to automate their operations workflow.
KEY RESPONSIBILITIES
- Write, speak about, and help invent the future of the PagerDuty platform, with a focus on the developer audience and incident response.
- Create and deliver content about topics relevant to the PagerDuty developer audience that drive community engagement.
- Represent PagerDuty at developer conferences by presenting relevant technical talks.
- Respond to questions, engage with community members, and generally participate in the PagerDuty community as well as other technical communities (e.g. Mastodon, Twitter, StackOverflow).
- Create and manage relationships with software developers who are interested in using and extending PagerDuty APIs.
- Build sample apps, extensions, and integrations with both PagerDuty APIs and Rundeck.
- Improve the developer experience of using PagerDuty by creating or curating tools to support popular languages (Java, Go, Python, Node, C#, etc.)
- Define open source practices for PagerDuty, including creating standards around open source project maintainership.
- Host and run events (hackathons, workshops, etc) to encourage developers to build on top of PagerDuty’s APIs.
- Support PagerDuty’s developer portal, help manage documentation of the PagerDuty API and represent community developer interests back to Product and Engineering teams.
BASIC QUALIFICATIONS
- 3+ years experience in software development or working closely with developer audiences (i.e., as a software architect or cloud solution architect)
- Significant coding experience in 1-2 languages, high level of comfort writing code that leverages APIs
- Prior track record of presenting either written or speaking content to developer audiences (blog posts, conference talks, webinars, podcasts, etc)
- A passion for learning new technologies and creatively applying them to community and customer use cases
- Active participation in existing open source or other technical communities
- Ability to thrive in a fast-moving and often ambiguous environment
- Ability to travel (min 25%)
PREFERRED QUALIFICATIONS
- 2+ years experience in a developer advocate or customer-facing engineering role
- User-facing experience (Customer Support, Customer Engineering, or similar)
- Product security experience (Security Engineer, Security Analyst, or similar)
- Strong experience working with RESTful APIs
- Contributor or maintainer to open source projects
- Experience managing a production application stack and being on-call
- Familiar with workflow automation technologies & methods such as Business Process Management (BPM)
- Superb verbal and written communication skills, particularly in English
