Our Mission and Opportunity
Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.
Our Team
Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally.
Who You Are
You are a highly analytical and technically proficient Senior Data Analyst with a proven track record of using data to improve customer success and drive revenue expansion, informing decision-making in a fast-paced, high-growth environment. As a natural problem-solver, you excel at translating complex data into clear, actionable insights for both technical and non-technical stakeholders.
You've played a key role in supporting the Post-Sales function at a prior company, with a proven ability to translate data into actionable insights and leverage AI to drive business outcomes.
What You’ll Do
You are primarily responsible for Activation & Onboarding analytics, while also helping optimize the customer journey through Retention (e.g., upsell, fintech, retention).
Meet regularly with Activation & Onboarding stakeholders to deeply understand their data needs and translate technical metrics and analyses into actionable recommendations to drive business impact.
Develop and maintain core Post-Sales data models and pipelines using SQL and dbt to ensure data accuracy and reliability for all reports.
Build, automate, and maintain dashboards and reports in our BI tool (Sigma) to track key Post-Sales KPIs, providing the Activation & Onboarding and leadership teams with the insights they rely on.
Own and maintain weekly business review (WBR) source files and underlying data pipelines, ensuring business leaders receive validated, goal-aligned reports.
What you’ve done:
2-4 years of experience in a data analytics, business intelligence, or other relevant technical role, preferably within a Post-Sales function.
Advanced proficiency in core technical analytics, including SQL (writing complex queries and manipulating data), Data Transformation (maintaining data models with tools like dbt), and Business Intelligence/Visualization with tools like Sigma or Tableau.
Demonstrated experience in creating and maintaining data models and pipelines that served as the single source of truth for Post-Sales reporting.
A history of building and owning a suite of dashboards and reports in a BI tool, consistently delivering valuable insights to business stakeholders.
Excellent communication skills for stakeholder management, including acting as a trusted consultant and effectively translating technical information for all levels of an organization.
Track record of leveraging AI to multiply productivity and output—automating routine work, accelerating analyses, and assisting in building data infrastructure.
Bonus: Experience with Salesforce.
This role must be available for work during standard US working hours (any 8-hour shift from 9am EST - 8pm EST).
Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com addresses, and we never ask for payment or sensitive personal data as part of our hiring process. If you suspect fraudulent contact, reach out to security@mybrightwheel.com. Thank you for helping us keep our applicant community safe.
