Description
At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces.
Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed $100m in annual recurring revenue. We've helped millions of workers across industries and aim to empower 80% of the global workforce. If you're passionate about improving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!
Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
This Role
We are seeking a highly motivated and experienced Customer Communications Manager to join our marketing team. As the customer comms owner, you'll be the creative force behind our customer communication strategy and own the end-to-end process for all communication with customers. This includes establishing internal processes and best practices for customer comms, managing the comms calendar, crafting compelling content, designing visually appealing emails, and overseeing the successful execution and delivery of multi-channel campaigns.
In this role, you’ll focus on crafting compelling communications to drive product utilization, customer happiness, and loyalty, while also creating a sense of community among the 1.5 million shift workers who use our platform every day. You'll collaborate seamlessly with cross-functional teams, ensuring that all campaigns are well-coordinated and aligned with our broader business objectives. Your ability to weave creative thinking with process, people and, collaboration will be critical to your success.
This Role
We are seeking a highly motivated and experienced Customer Communications Manager to join our marketing team. As the customer comms owner, you'll be the creative force behind our customer communication strategy and own the end-to-end process for all communication with customers. This includes establishing internal processes and best practices for customer comms, managing the comms calendar, crafting compelling content, designing visually appealing emails, and overseeing the successful execution and delivery of multi-channel campaigns.
In this role, you’ll focus on crafting compelling communications to drive product utilization, customer happiness, and loyalty, while also creating a sense of community among the 1.5 million shift workers who use our platform every day. You'll collaborate seamlessly with cross-functional teams, ensuring that all campaigns are well-coordinated and aligned with our broader business objectives. Your ability to weave creative thinking with process, people and, collaboration will be critical to your success.
Key Responsibilities
Qualifications
The pay range for this position takes into account multiple factors that are all considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This range does not include any potential incentive programs, such as individual or organizational performance bonuses.
For candidates based in the San Francisco Bay Area or New York City, the pay range for this position is $111,000 - $128,000.
For candidates based outside San Francisco Bay Area or New York City, the pay range for this position is $86,000 - $99,000.
Employee Perks
- Ownership in the company via Share Options
- Company match 401k plan
- Comprehensive health benefits
- Commuter reimbursement program
- Flexible remote-first work policy
- Company wide development and coaching
Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills.
#LI-Remote
