Senior CPQ Administrator

Description

Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity.

Join us to experience a culture of collaboration and innovation, where connecting in-person adds value to our collective growth. Let's work together!

Relativity is looking for a Senior CPQ Administrator with expertise in CPQ, Lead to Cash, and financial systems to join the Business Systems and Applications team. The Senior CPQ Administrator works under the direction of the Manager, Financial Applications and senior team members and reviews work and provides guidance for less experienced colleagues.

As a Senior CPQ Administrator, you will be responsible for the operation, maintenance, and championing of Salesforce CPQ and other financial systems applications across Relativity. The Senior CPQ Administrator works with the discipline team to apply critical thinking to understand and solve problems in a scalable manner and make well thought-out decisions that move business objectives forward. You will participate in ideation sessions with our business partners to discover current platform pain points, define business objectives, and determine required solution capabilities to enable and optimize platform health. You will champion data governance and complete technical debt projects. The ideal candidate is curious, detail-oriented, and thrives on being collaborative while solving complex and challenging problems.

This position reports to the Manager, Financial Applications

Your Role in Action:

CPQ and other financial systems application initiatives with an emphasis on Lead to Cash, billing, revenue, and accounting applications

Collaborates on key projects to determine business alignment, needs, and system requirements 

Works with Developers, Admins, and IT Business Relationship Managers to deliver scalable business solutions to internal stakeholders 

Participates in design workshops, research, decision-making, and testing 

Effectively applies critical thinking to understand and solve problems, makes well thought-out decisions to quickly and positively create results

Manages application data connections, including but not limited to Salesforce CPQ, Zuora, Intacct, and Ironclad 

Establishes, implements, and follows best practices regarding change management, system maintenance, configuration, development, testing, data integrity, etc. 

Ensures proper security models are in place and maintained for data access 

Thoroughly documents work for reference, troubleshooting, and future iteration 

Tracks work progress/status, identifies risks/constraints, and shares/escalates issues as necessary 

Troubleshoots and resolves advanced user issues as they arise 

Maintains certifications and continues to develop skills with each new release 

Your Skills:

3+ years experience on full cycle Salesforce CPQ design and development

3+ years experience on Sales Cloud and/or Service Cloud development

Proven experience in architecting a Salesforce CPQ solution for mid-size to large company with 500+ employees

Support the entire Salesforce CPQ implementation roadmap, from requirement gathering, design, development, to deployment

2+ years of billing, revenue, and accounting applications in a subscription product experience is preferred

Strong understanding of business processes with an emphasis on Lead to Cash and/or other financial systems management and process improvement 

Expertise designing, building, and maintaining declarative automation 

Experience working on cross-functional projects 

Experience with giving strategic input or participating in strategic planning 

Strong internal customer focus and service orientation with the ability to interact effectively with employees and vendors at all levels 

Knowledge of data loading, manipulation, and normalization 

3+ years supporting an organization larger than 500 employees in a system administrator or analyst capacity 

Detail-oriented, curious self-starter with ability to work both independently and in a team environment 

Preferred Skills:

Salesforce certified CPQ Advanced Specialist

Salesforce certified Architect preferred

Experience with enterprise orgs with 500+ users 

Experience designing processes and solutions for software companies 

Experience building SOQL or comparable queries 

Experience working in an Agile environment 

Compensation

Compensation Relativity is committed to competitive, fair and equitable compensation practices

This position is eligible for total compensation which includes a competitive base salary, annual performance bonus target of 10%, and long-term incentives. The expected salary range for this role is between 139,000 and 209,000 PLN gross/year (Employment Contract). The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Relativity is a diverse workplace with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.

Benefit Highlights:

Comprehensive health, dental, and vision plans

Parental leave for primary and secondary caregivers

Flexible work arrangements

Two, week-long company breaks per year

Unlimited time off

Long-term incentive program

Training investment program