The GDC Consulting Manager reports to the General Manager of the Global Delivery organization. The role plays a critical part in providing support to the GDC team members to ensure engagement success and people management. This person will collaborate with GDC Operations and resource management to provide optimized project staffing. This role plays a key role in maintaining proper GDC delivery team utilization and maximizing revenues.
Responsibilities
- Collaborate with Global Delivery Center (GDC) Consulting Operations to identify and assign project resources to client engagements
- Manage own projects where required
- Manage and resolve escalations between the project, client or other internal organizations in a satisfactory manner
- Maintain accurate project planning that satisfies customer requirements while adhering to deadlines and communicating periodic project status reports, issues, alerts, signoffs and closure to the team, management and the customer
- Oversee resource planning, and coordination of project activities between client and internal/external resources needed to accomplish strategic business goals
- Build and maintain relationships with clients and internal stakeholders that characterize partnership, cooperation and trust
- Mentor staff in Agile methodologies and best practices in project management to enhance project delivery
- Oversee multiple concurrent client projects while maintaining oversight to identify risk, escalations and issue resolution
- Provide teams with clear understanding of responsibilities, accountabilities and growth plan by communicating and managing work assignments, training, and performance appraisals
- Ensure that bench time for Consultants is used to improve skills in line with Practice technology roadmaps
- Monitor the alignment of program scope with strategic business objectives
- Solicit feedback Delivery Owners of engagements where GDC team members are aligned
- Conduct interviews of prospective GDC candidates
Qualifications
- 5+ years demonstrated client relationship skills and experience setting and managing client expectations
- Extensive experience aligning diverse teams across multiple locations to deliver projects in alignment with project commitments.
- Strong verbal and writing skills
- Deep, professional knowledge in client relationship management, and software project Delivery
- Ability to lay out sound work plans and resolve competing trade-offs
- Ability to manage up to 30 people
- Experience working with sales and solutioning stakeholders on staffing and timeline commitments, and ensure there is alignment in expectations
- Demonstrated experience in Agile best practices and delivery methodologies
Full-time employment
📌 Remote in Philippines
