With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
Starting a new job can be daunting! There are so many new tools and processes to absorb, not to mention all the industry lingo. At OpenTable, we recognize how significant it is for employees to not only learn the procedural aspects of a job but to also appreciate the scope and impact of the role before they can really help our customers. That’s why we’re looking for a seasoned trainer to help new and existing employees master the skills they need to drive outstanding customer experiences.
As a Sales Trainer for Restaurant Sales & Services at OpenTable, your primary responsibility will be in delivering comprehensive training programs to AEs and SDRs focused on sales skills, sales process, customer experience, and standard methodologies to positively influence sales KPIs. You will play a pivotal role in shaping the success of team members by equipping them with the knowledge and skills necessary to excel in their roles. Ideal candidates possess a deep understanding of sales techniques, customer service standard practices, and onboarding processes and can inspire and motivate employees to achieve outstanding results.
In this role, you will:
- Play a key role in the design of high impact training programs tailored to the specific needs of customer-facing employees.
- Deliver scalable enablement programs that positively impact employee productivity and achieve desired business outcomes.
- Conduct engaging training experiences, using innovative adult-learning techniques and tools to engage learners and improve knowledge / skill retention.
- Confidently and effectively facilitate and present programs while keeping audiences engaged and delivering a clear and memorable message.
- Consult effectively with key partners to develop precise learning outcomes ahead of training design and execution
- Adapt training techniques to accommodate diverse learning styles, skill levels, and cultural backgrounds within the audience; Ability to seamlessly adjust execution between in-person vs. virtual learner cohorts.
- Complete workload with strong program management skills, including managing turning points, meeting deliverables, prioritization, knowing who to keep informed, why and how often, and knowing when to raise.
- Drive continuous improvement through the implementation of rigorous assessments to evaluate the effectiveness of training programs, including gathering feedback from participants and partners to identify areas of future improvement
- Monitor the performance of learners pre and post-training to measure the direct impact of training programs on individual and team success
Please apply if:
- 5 yrs+ of relevant experience including corporate learning experience, in a mid to large sized company.
- Bachelor's degree or equivalent experience in a relevant field (Human Resources, Learning & Development, OD)
- Proven track record of delivering exceptional training programs, preferably in sales, customer support, and onboarding fields.
- Outstanding communication, facilitation, and presentation skills
- Adept at analyzing data to advise decisions, including an ability to understand and communicate key financial metrics of a business
- Familiarity with modern learning and development platforms and tools
- Strong organizational and time management skills, with the ability to prioritize tasks effectively.
- Self-motivated, adaptable, and able to work both independently and collaboratively with excellence, including an ability to perform well under pressure and against aggressive goals and deadlines
- Experience in using Salesforce and other key sales enablement tools
- Willingness and ability to travel up to 30% to support global training initiatives
Benefits:
- Paid Time Off - 20 days a year
- Birthday/celebration PTO - 1 day
- Annual company week off!
- Flexible sick time off
- Paid volunteer time
- Parental Leave Benefits
- Dental & Vision Insurance
- Life & Disability Insurance
- Group RRSP and DPSP
- Major Medical Insurance (dependent care options)
Diversity, Equity, and Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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