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Sales Support Specialist

City of Industry, CA (USA)
Sales

Job Title: Sales Support Specialist 

Location: U.S.

Workplace Type: Hybrid 

 

JOB SUMMARY

Enable, support, and facilitate NZXT business and sales across all B2B customers globally. Order entry on a Worldwide basis and other Sales Support data entry/maintenance. 

 

RESPONSIBILITIES

  • Daily Processing
    • Processing of B2B orders in ERP including entry, getting approvals, sending the orders to logistics/warehouse
    • Collection and organization of customer data such as but not limited to inventory/sell-through data
    • Response to general B2B customer inquiries
    • Process of customer returns
  • Responsibilities
    • Develop meaningful relationships with customers to encourage trust and loyalty
    • Fulfill requests from customers and attend to issues and/or inquiries
    • Resolve customer complaints, and work with various other teams for the best solution for the problem.
    • Work with the logistics team in getting orders out within the requested window
    • Maintain customer data
    • Update Job knowledge as business changes/progress
    • Followup on customer backorders regularly

 

QUALIFICATIONS

  • Ability to manage multiple projects simultaneously and strive to meet deadlines
  • Proficient in Excel, Word, Google suite
  • Optimistic attitude working with various departments (Sales, Marketing, Creative, Operations)
  • Excellent communication skills, teamwork attitude, ability to work flexible hours and meet deadlines
  • Comfortable, effective communication with B2B customers
  • Understand and demonstrate the product or service to the customer
  • A continuous improvement mentality to make the process better

 

COMPENSATION

The estimated base range for this role is: $21.00-$22.00 per hour. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, internal equity and alignment with market data. We offer a wide range of benefits including health/dental/vision, retirement and paid time off. All employees at NZXT receive equity as part of their compensation package.

 

#LI-JM1 #LI-Hybrid
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