Company Description
PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs. Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty.
Values
- Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
- Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
- Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
- Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
- Better together: We check our egos at the door. We work together, so we win together.
Job Description
The Sales Engineer works directly with the broader Sales team to provide technical expertise and client-facing demos of the Forsta HX platform. A successful SE positions the technology as an enabler to solve challenges and deliver business impact.
Your Role:
- Collaborate with Sales Reps to provide a unified team demo approach
- Effectively and comfortably lead a demo/discussion via phone, web or in person
- Competently learn and speak to software features for the organization
- Listen thoroughly to client needs and provide best scenario for solving requests
- Provide consultative advice utilizing existing or learned knowledge of Forsta software
- Conduct interactive online product demonstrations exhibiting software capabilities and efficiencies
- Customize online demos focusing on product strengths
- Collaborate with Sales staff to provide high touch solutions to prospect needs
- Successfully engage and build relationships with prospective and current clients
- Communicate effectively via email/phone to fellow staff and prospective clients
- Maintain team processes for tracking status of prospects
- Identify development needs based on prospect feedback during interactions
Qualifications
- 3+ years working in software support, sales or similar field with direct client interaction
- 3+ years of Enterprise SaaS experience, preferably in Voice of the Customer or Market Research
- Preferred programming experience/knowledge in Forsta Plus & Forsta Surveys
- Excellent verbal and written communication skills
- Outstanding presentation skills
- Detail-oriented and organized
- Experience with survey field management processes
- Work effectively while balancing multiple tasks, independently or in groups
- Travel 15-20% for in person meetings tradeshows, events and demonstrations
- BA/BS Degree in related field or industry related experience
Additional Information
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary range for this position is 70,000 - 81,000 USD. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
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