Company Description
Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company?
Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience (HX) of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.
- Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
- Exciting challenges in an international environment
- Competitive salary and regular performance reviews
- Flexible location and Hybrid working environment – work some days from home
- Benefits like health care, annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program and many more….
The position can be located anywhere in the EST time zone.
Job Description
The Sales Engineer works directly with the broader Sales team to provide technical expertise and client-facing demos of the Forsta HX platform. A successful SE positions the technology as an enabler to solve challenges and deliver business impact.
Your Role:
- Collaborate with Sales Reps to provide a unified team demo approach
- Effectively and comfortably lead a demo/discussion via phone, web or in person
- Competently learn and speak to software features for the organization
- Listen thoroughly to client needs and provide best scenario for solving requests
- Provide consultative advice utilizing existing or learned knowledge of Forsta software
- Conduct interactive online product demonstrations exhibiting software capabilities and efficiencies
- Customize online demos focusing on product strengths
- Collaborate with Sales staff to provide high touch solutions to prospect needs
- Successfully engage and build relationships with prospective and current clients
- Communicate effectively via email/phone to fellow staff and prospective clients
- Maintain team processes for tracking status of prospects
- Identify development needs based on prospect feedback during interactions
Qualifications
- 3+ years working in software support, sales or similar field with direct client interaction
- 3+ years of Enterprise SaaS experience, preferably in Voice of the Customer or Market Research
- Preferred programming experience/knowledge in Forsta Plus & Forsta Surveys
- Excellent verbal and written communication skills
- Outstanding presentation skills
- Detail-oriented and organized
- Experience with survey field management processes
- Work effectively while balancing multiple tasks, independently or in groups
- Travel 15-20% for in person meetings tradeshows, events and demonstrations
- BA/BS Degree in related field or industry related experience
Additional Information
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey employment policies. You will be notified during the hiring process which checks are required for the position.
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary range for this position is 70,000 - 81,000 USD. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/