Our client is a compassionate provider of cremation services dedicated to offering dignified and caring support to families in need. As they continue to grow, they are seeking a Sales And Customer Support Representative to join their team. This role involves engaging with families, explaining the services offered, and coordinating with various partners to ensure smooth operations.
Location: Fully-Remote (Work from Home), Shift-based (9 AM - 5 PM or 10 AM - 6 PM EST)
Key Responsibilities:
Lead Engagement: Answer incoming calls from leads, explain the services offered, and assist families in choosing the appropriate service.
Follow-Up Communication: Follow up with leads through text and email to provide additional information and support.
CRM Management: Utilize CRM and other digital tools to manage customer information and track interactions.
Customer Support: Respond to customer inquiries, providing clear and compassionate answers to their questions.
Operational Coordination: Coordinate with crematory partners, transportation partners, and other vendors via text, email, and phone to ensure seamless service delivery.
Additional Tasks: Take on additional responsibilities over time as needed to support the team's goals.
What Success Looks Like:
Effective Communication: Successfully engage with families, providing them with the information and support needed to make informed decisions about cremation services.
Customer Satisfaction: Maintain high levels of customer satisfaction by handling inquiries promptly and professionally.
Operational Efficiency: Ensure smooth operations by effectively coordinating with partners and managing administrative tasks.
Experience Required:
Sales and Support Experience: Previous experience supporting a US-based team with both written work and calling, experience in a sales-based role is a great advantage.
Strong English Skills: Strong written and verbal English skills, with the ability to conduct phone calls in a neutral English accent.
Multi-Tasking Ability: Proven ability to juggle multiple tasks at once and follow standard operating procedures (SOPs).
High Emotional Intelligence
Technical Requirements: Must have a reliable internet connection (>30mbps) and a quiet working environment.
English Proficiency: Demonstrated English proficiency as shown on profile.
This role offers an opportunity to make a meaningful impact by supporting families during a challenging time. If you are a compassionate individual with strong communication skills and the ability to manage multiple tasks efficiently, we invite you to apply.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets
