As our Revenue Systems Administrator, you’ll play a vital role at Affinity. We are looking for a proactive, highly motivated individual to help design and implement a best-in-class Tech Stack to support our GTM teams. Whether it’s CRM, Enablement, Customer Success, Engagement or Enrichment, you will be responsible to ensure that each tool is adopted, performant and has no critical errors. You’ll partner with Sales, CS and Revenue Operations to scope projects, validate work items and meet your commitments. This role reports to the Applications Manager.
What you’ll be doing:
- Standard Salesforce configuration- user management, roles, permissions, profiles, etc
- Advanced Configuration of Salesforce (flows, Visualforce, dynamic forms, Quoting and order management) as needed to support the business.
- Design and implement a better quoting and Order management process without CPQ- standard quotes, orders, contracts, price books, product catalog.
- Manage Gainsight NXT instance and provide best practices around integrations and configuration
- Manage Outreach, ZoomInfo, LeadData, Gong, Zendesk and other key tools integrated with Salesforce and look to extend the data available in these tools into actionable insights usable in Salesforce. Identify areas of improvement and address issues.
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Find and address tech debt- poorly constructed flows, misfiring validation rules, unneeded managed packages,, rogue fields, etc.
Qualifications:
Don't meet every single requirement? Studies have shown that women and people of color are likely to only apply for jobs if they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't perfectly align with the qualifications above, we encourage you to apply anyways. You may be the right candidate for this or other roles.
Required:
- Certified Salesforce Administrator plus Advanced Administrator or Platform App Builder
- 3+ years of Salesforce Administration hands-on experience with Sales Cloud
- Experience with Lead to Opportunity business processes, including quotes, orders, and revenue management.
- 1+ years experience with Administering Outreach or similar tool (Salesloft, Salesforce HVS)
- 1+ Years experience with Administering Gainsight or similar Customer Success tool
- Experience with LeanData, Gong, PandaDoc, Docusign and other managed packages
- Experience writing detailed specifications of user requirements, business processes, and procedures required to develop and implement software solutions.
- A proactive attitude to platform enhancements
- Knowledge of end-users designing scalable, best practice solutions
- Experience with Agile, Sprints and release management
- Excellent relationship-building skills
- The ability to liaise with stakeholders at all levels
Assets:
- Bachelor’s / Postgraduate degree, or professional qualification
- Led or been part of a Salesforce implementation.
- Experience implementing Gainsight NXT
- Experience with Salesforce CPQ a plus
- Experience with rip and replace of tools (Outreach for Salesforce Sales Engagement, Marketo for Pardot, etc).
What you'll enjoy at Affinity:
- We live our values as playmakers, obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.
- Health Care coverage and flexible personal & sick days. We want our team to be happy and healthy :)
- We provide an annual budget for you to spend on education and offer a comprehensive L&D program – after all, one of our core values is that we’re #obsessedwithlearning!
- We support our employee’s overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment.
- Virtual team building and socials. Keeping people connected is essential.
Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.
A reasonable estimate of the current range is $55,400-$83,200 CAD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
