The Role:
We’re searching for a consultant who will assist in supporting our operations in Asia. You will be a part of our Global Operations team, and work closely with the respective team members for and projects that touch. You will work with the team to conduct country-specific research involving health care systems and providers, local regulations, and pathways to care pertaining to our full suite of fertility and family-building programs. Your work will help power the local experience for Carrot members and customers across Asia.
As an Operations Consultant, you will contribute to:
- Operations Research - Work internally with Global Operations on research for local complexities to support Carrot’s global knowledge base, multinational employer customer needs, and member inquiries managed by the Care Navigation team such as internally helping cases related to complex cross border reproductive care pathways.
- Knowledge Management - Utilize the language skills to conduct research and audit Carrot’s global knowledge base and other internal databases.
- Strategic Problem Solving and Execution - Provide analysis, recommendations and then be able to drive a project through to completion in order to achieve objectives for the local region.
The Team:
The Global Operations team focuses on the regional, operational, healthcare, and regulatory support of Carrot’s global offerings and programs. The team works collaboratively and cross-functionally across operational, clinical, member, and customer-focused teams to support Carrot’s rapid growth. You will be reporting directly to the Global Operations Lead .
Minimum Qualifications:
- Professional or personal experiences with fertility care, family-forming services, or health care in Asia
- 2+ years of research and healthcare experience
- Efficient and effective research skills
- Demonstrated ability to manage and efficiently complete multiple complex projects.
- Strengths with scoping projects, allocating time, and communicating to team
- Experienced and comfortable working remotely.
- Fluent (written and verbal) in English, Japanese, and/or Korean
Preferred Qualifications:
- Additional healthcare, fertility and/or family-building expertise about other countries in APAC region
- Fluency in additional languages is a bonus
Compensation:
Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The starting base salary for this position will range from $40-50 USD/ HR. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
