We are looking for a tenacious Renewals Manager. This is a stellar opportunity to get involved in a highly visible, large-scale SaaS cloud company. This role is an individual contributor, full-time position. Keep reading if you're ready to roll up your sleeves and tackle unique problems that no one else is solving.
See for yourself what an exciting place to work looks like.
Your Impact:
- Manage a portfolio of renewals, ensuring successful, on-time execution of renewals processes and Contract Execution.
- Support the renewal deal cycle by working directly with Customers via online video conference, email, telephone, or in person (when possible).
- Partner with Customer Success and/or Sales team to provide seamless customer support during the renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunities.
- Successfully negotiate all issues related to renewals.
- Manage the commercial aspects of Customer conversions from Anaplan's Legacy Products to newer Offerings, including strategic reviews of the current Customer landscape and conversion offers that optimize Customers' utilization of Anaplan.
- Respond to questions from Customers and/or Go To Market Organization (internal) on any aspect of renewal.
- Review, interpret, and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure accurate contracts. Verify compliance with internal policies (and external regulations).
- Processing standard and complex quotes, auto-renewal notices, and orders utilizing Salesforce.com.
- Maintain an accurate 180-day rolling forecast of renewals within your territory.
- Archive and maintain all contractual documentation.
- Resolves problems through research and consulting with internal support teams to identify the appropriate tools for success.
Your Qualifications:
- A "Customer First" perspective and ethos.
- 3-5 years of SaaS renewals, sales, customer success, or account management experience, preferably managing a Mid-Market/Commercial segment within an Enterprise SaaS organization, High-Tech or Software Industry.
- Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting, etc.); familiarity with basic revenue recognition policies a plus.
- Excellent understanding of legal conditions.
- Strong negotiation skills.
- The ability to acquire knowledge of our products and their value to Anaplan's Customers.
- The ability to acquire a thorough understanding of Anaplan's corporate goals and objectives and consider these goals/objectives within the design of Renewal offers.
- Ability to organize, prioritize, complete activities, and meet deadlines daily.
- Requires strong communication skills.
- Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus.
- Four-year college degree is preferred.
*Please note that this role will require working some West Coast hours.
#LI-SP1
