The Role
The Renewals Manager will partner with the Client Success, Legal, and Finance teams to ensure consistent process execution and develop strategies to attain successful customer renewal and growth metrics, while taking a unified approach to increasing revenue and mitigating risk. The Renewals Manager will assume ownership of renewal outcomes, by developing win-win renewal strategies, contract negotiations, and ensuring forecast accuracy.
This role reports into our Senior Director of Account Management and Renewals. This position is not eligible to be performed in Hawaii.
What You’ll Do
- Drive the renewals and upsell motion in collaboration with the Client Success team to increase retention and expansion.
- Actively engage with key decision-makers and CS team to mitigate renewal risks
- Negotiate and execute renewal contracts that align with company & client goals
- Maintain rigor and accuracy around forecasting methodology
- Work cross functionally and across executive layer as needed to execute risk mitigation strategies and drive appropriate actions with internal teams
- Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet
Who You Are
- 8+ years of Client Success /Account Management experience within an Enterprise SaaS organization
- 3+ years of experience within a renewals team
- Experience with buyers in the HR, People, Benefits or Total Rewards space is a plus
- Consistent track record of success with meeting and exceeding retention goals and revenue targets
- Excellent organizational skills with the ability to prioritize tasks, take initiative and work independently and as part of a team
- Experience with Salesforce.com
Benefits
Fundamentals:
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Generous Time Off
- Company-wide Collective Pause Days
Family Support:
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
Professional Development:
- Professional Development Stipend
Financial Wellness:
- 401k
- Financial Planning Benefit through Origin
But wait there’s more…!
- Annual Wellness Stipend to use on items that promote your overall well being
- New Hire Stipend to help cover work-from-home setup costs
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
- Monthly Cell Phone Reimbursement
