Renewals Manager

About You

Motivated, goal-oriented - capable of swiftly adjusting and responding to potential quick changes in priorities and organizational strategies
Comfortable in a fast-paced, high-volume environment
Able to balance competing priorities across multiple deals simultaneously
Highly effective in process management with a keen attention to detail

Excellent executive level communication and presentation skills.
Expert commercial negotiation skills and financial acumen, with the proven ability to manage and accurately forecast against a book of renewable business.
Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level.
High competency in SaaS pricing and licensing options.
Experience in a quota carrying role with proven achievement.
Ability to project manage the renewal cycle, pulling in necessary resources.
High degree of creative ability, analytical and business skills, and independent judgment.
Proficiency with Salesforce.com (Gainsight is a plus)

3+ years working in Renewals / Customer Success role
Proficient in negotiation and overcoming objections, enabling value-focused contract discussions
Drive and complete full renewal lifecycle, from opportunity identification to negotiation to close, in assigned territory per Gross Revenue Retention targets.
Carry out win/win negotiation strategies for renewals that maximize contract value while protecting and enhancing customer trust, with a preference for early, multi-year renewals.
Utilize data to steer impactful discussions with customers.
Coordinate closely with assigned Account Executives to identify opportunities to up-sell/cross-sell into the renewal.
Develop a deep understanding of the customer procurement process.
Monitor and accurately report on customer accounts, renewal pipeline, gross retention and renewal forecasts on a rolling basis.
Partner with channel to provide positive partner experience and promote good relationships

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