Remote Customer Service Representative

Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview

Are you passionate about delivering exceptional customer experiences? Join our team as a Customer Service Representative, where you’ll have the opportunity to build meaningful relationships with customers while providing technical support and personalized communication. This role is perfect for individuals with a strong work ethic, excellent communication skills, and the ability to thrive in a fast-paced environment.

As part of our team, you’ll use your critical thinking skills to anticipate customer needs, solve problems efficiently, and contribute to our mission of delivering outstanding service.

Position Overview

As part of our team, you’ll use your critical thinking skills to anticipate customer needs, solve problems efficiently, and contribute to our mission of delivering outstanding service.

What You’ll Do

Build professional relationships with customers through personalized and engaging communication.

Provide technical support, using critical thinking to address customer needs proactively and effectively.

Navigate multiple software platforms and tools seamlessly to assist customers.

Remain calm under pressure and handle obstacles with grace, accuracy, and urgency.

Collaborate with team members while demonstrating self-motivation and a commitment to individual and team success.

What You’ll Need to Succeed

High school diploma or equivalent.

Proficiency in Microsoft Office; experience with customer service tools is a plus.

Previous customer service experience is preferred.

A positive, friendly, and approachable personality.

Strong interpersonal, written, and verbal communication skills.

Reliable in-home internet connection and a dedicated, quiet, and distraction-free workspace.

Ability to work independently and handle multiple priorities in a fast-paced environment.

Schedule

Set schedule with varying shifts between 7:00 AM and 9:00 PM ET.

Rotational weekend availability required.

Some holiday coverage may be required.

Benefits

401(k) matching.

Health, dental, and vision insurance.

Paid time off and paid training.

Employee Assistance Program.

Opportunities for professional education and tuition reimbursement.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!