Centivo is looking for a stop Loss Analyst to join our team!
As a Stop Loss Analyst, you will serve as a key leader with ownership of end to end stop loss policy administration for Centivo’s self-funded clients and working with various internal departments (including Client Success, Implementation, Claims Operations, Member Care and Sales). You will cultivate strategic relationships with Centivo’s stop loss carrier partners, working with account managers, TPAs, brokers, agents, and vendors to assist and complete the stop loss renewal process.
What you'll do:
- Maintain a process for identifying potential specific claimants within each client’s utilization data including collaboration with other key departments to identify and monitor specific claimants in a timely fashion.
- Manage specific and aggregate claim submission processes, acting as liaison between Centivo and its stop loss carrier partners including:
- Ensuring new carriers have Non-Disclosure Agreements in place before sharing any client data.
- Providing stop loss carrier with necessary information required for claim reimbursement consideration and appeal submissions.
- Requesting changes to stop-loss policy and/or client SPD as needed to ensure seamless coverage.
- Participating in internal workgroups and task force(s) as needed to successfully implement stop loss administration in claims system.
- Collaborate with Sales Executives, Account Managers and/or other internal department(s) for the management of renewal quote requests.
- Analyze stop-loss policies against the quote, application, and plan document for accuracy and agreement.
- Generate timely and accurate financial data for monthly report submissions.
- Proactively reviews weekly reports to identify potential high-cost claimants.
- Participate actively in team and department meetings on stop loss administration process, client/product implementation planning as it may relate to stop loss management.
- Ensure stop loss industry knowledge is current, bringing forward ideas and recommendations to ensure Centivo has competitive position in the marketplace.
- Convey renewal information for stop-loss rates internally within Centivo.
- Utilize developed understanding of all aspects of operational functions to efficiently perform to the established service standards as related to renewals and client service.
- Elevate client issues and concerns to appropriate Manager, Client Services and/or Account Management.
- Performs other miscellaneous projects, assignments, and duties as assigned by management.
You should have:
- Advanced knowledge of Microsoft Office products (Excel, Power Point, Word)
- Strong customer service, organizational and time management skills
- Demonstrated ability to meet performance goals, including accuracy and productivity
- Excellent written, verbal, and interpersonal communication skills
- Ability to access, operate, and maintain various software applications
- Ability to work independently with minimal supervision
- Strong interpersonal skills, establishing rapport and working well with others
Education and Experience:
- 4 years of experience in stop loss, claims operations, financial analytics, customer service, or client services required
- Associates degree required; Bachelor’s degree preferred
- Stop Loss policy management and marketing experience required, specifically with self-funded insurance
- Knowledge of the claims/submission process
Preferred Qualifications:
- El Dorado/Javelina experience
- Ringmaster Smart-LinQ Experience
Work Location:
- This position is remote
