The Role
Halcyon’s goal is to deliver an anti-ransomware solution that breaks new ground as to what a security product can deliver. Aligned with this goal, Halcyon is searching for a high energy technician to deliver consulting services from our product. Halcyon’s primary focus is ransomware recovery through our key capture technology. The ideal candidate will be able to deliver high touch customer service while leveraging technical skills in fast paced projects to victims of ransomware. The ideal candidate will be able to juggle the pace and lifestyle of incident response with attention to detail necessary to deliver value in stressful situations.
Responsibilities
Communication:
- Represent Halcyon during the day to day activities of ransomware recovery projects interacting with a diverse group of insurance, incident response, client executive, and technical staff
- Coordinate with technical employees at victims to configure and orchestrate all necessary steps to executing Halcyon’s project methodology
- Analyze and assess the status of a recovery project to set goals and initiatives to continually progress through a recovery project Create and provide reporting and status updates to a diverse set of stakeholders on a daily basis
Technical:
- Familiar with Windows sys administration skills regarding software install, monitoring, remote access configurations and components of Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Similiar topics related to linux administration
- Implements and understands the management of a virtualization solutions including but not limited to: ESXi, HyperV, VirtualBox, etc.
- Installing, configuring, and administering network technologies or protocols including RDP, SSH, DCHP, DNS, proxies, etc.
Collaboration:
- Work closely with Halcyon’s engineering team to provide feedback on Halcyon tools and technologies for product enhancements or troubleshooting
- Work closely with Customer Success to ensure a smooth handoff for engagements
Skills and Qualifications
- BA/BS degree (Instead of a degree, three years of relevant work experience in an IT-related field – specifically in a windows system administration or equivalent role)
- 3+ years of hands-on technical experience in Windows/linux system administration roles
- 3+ years of customer facing role either in information security consulting, managed services, or technical support role
- Knowledge of networking, operating systems, and malware analysis techniques
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP)
- Good understanding of windows operating systems and components such as sysinternals and the file system
- Strong customer service focus, with the ability to communicate with highly technical management teams
- Must prioritize and direct multiple assignments simultaneously in a fast-paced, high-growth environment
- A willingness to lead by example and participate actively in the workload
- Excellent verbal and written communication and presentation skills
- Maintains a positive attitude and quickly adapts to change
- For coverage purposes, Eastern and Central time zones preferred
Bonus Skills and Qualifications
- Experience as a penetration tester or other offensive security professional
- Experience as an incident responder with examples of cases handled and their outcomes
- Coding skills in python with examples of projects and how they contributed to your past roles
- This role features a lifestyle that is capable of traveling on short notice to a client site up to 50% of the Monday-Friday working days within a year. Historic rates have shown travel utilization of less than 25% in the past 12 months but the flexibility to be able to travel frequently within 24-48 hours notice is a must
