PRIMARY RESPONSIBILITIES:
Designs and develops Revenue Cycle Management standard process billing training, new hire training, soft skills training, customer service and other business training using instructor led, blended and e-learning formats.
Function as a work leader, providing operational support, training staff, and conducting audits on work quality.
Assess, process, and oversee workflow, handling the daily scheduling of employee breaks and coverage of workstations.
Design and develop standard processes for a departmental Quality Control process.
Delivers internal training for new hires and incumbents. Delivers external vendor developed training. Uses instructor led, blended, online and distance learning methods (i.e. Zoom, etc.).
Review and approve assigned work, while maintaining records on individual quality performance.
Act as first point of contact on technical, procedural, and policy questions.
Assist with the creation and documentation of processes, including work instructions, desk procedures, guide aids, and other reference or instructional content.
Coordinate training events.
Develops training to meet identified skill proficiencies for Revenue Cycle Management positions.
Continually refines and improves training curriculum based on feedback from customers and training evaluations.
Administers training logistics.
This role may have occasional access to PCI and PHI both in paper and electronic form and could have occasional access to various technologies to access PCI and PHI (paper and electronic) to perform the job.
QUALIFICATIONS:
Bachelors degree preferred.
3-5 years experience in training design, curriculum development, and delivery.
Knowledge of healthcare billing and full revenue cycle.
KNOWLEDGE, SKILLS, AND ABILITIES:
Competent in the use of Microsoft products (Word, Excel, PowerPoint, Access).
Experience with courseware used to develop online education preferred.
Ability to self-start, work independently, as well as a member of various teams and committees, while adhering to timelines on a consistent basis with a minimum of assistance.
Proven strong verbal, written and interpersonal communication skills.
Effective team player, ability to work within a cross-functional team a must.
Commitment to excellence and high standards.
Ability to work with all levels of management and a diversity of individuals at all organizational levels.
Strong organizational, problem solving, and analytical skills; ability to manage multiple priorities, projects and workflow.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
