Job Details
Role Type: Full-Time
Location: Preference for Midwest or West Coast, but can be fully remote (based anywhere in the United States)
Reports to: Onboarding and Training Manager
About This Role
Are you ready to make a difference? Parallel is seeking a mission-driven Provider Onboarding and Training Associate to join our team! Our mission of delivering exceptional special education services to all students who need them rests on an amazing team of providers. As a Provider Onboarding and Training Associate, you’ll partner with our Onboarding and Training team to deliver an exceptional experience for our provider network and support them in their work of delivering high-quality care to our clients.
This is a great opportunity for someone who wants to:
- Help improve access to care for students with learning differences
- Work somewhere mission-driven, and with unparalleled opportunities for growth
- Work somewhere flexible, supportive, and where you won’t be micromanaged
- Join a female-led and DEI-focused organization
- Work somewhere that is team-oriented, where people are equipped to succeed
What You’ll Do
- Provider Onboarding Facilitation:
- Host weekly provider orientation sessions for new hires
- Host weekly optional Q&A sessions for providers going through the onboarding process
- Partner with our Provider Onboarding Coordinator to ensure providers are moving through the onboarding process
- Conduct Activation Demos with providers to move them into an Active Status
- Conduct Provider Coaching throughout the onboarding process as needed
- Foster a positive, engaging, and inclusive atmosphere for Providers
- Provider Training and Development
- Partner with Onboarding and Training Team to keep training materials and resources up-to-date as process/product changes occur
- Provide ongoing support throughout onboarding process regarding training materials and scheduling
- Other training tasks as needed by the team
What You’ll Need
This position will be a perfect fit for someone with 2-3 years of experience in onboarding, administration, training and delivery in healthcare or remote setting.
- A bachelor's degree
- Experience working in administration or operations in a healthcare setting and working closely with clinicians
- Experience with virtual onboarding facilitation and and training
- Excellent communication and interpersonal skills with ability to engage diverse audience
- Proficiency with management systems (e.g. Workramp, AirTable), Google Suite, and other tools used for training and tracking
- Strong process management and improvement skills with track record of leveraging technology to improve processes
- Strong customer service mindset with focus on employee engagement and success
- Ability to adapt to changes in company policies, training needs, or employee feedback
- Bonus points if you have the following:
- Prior experience in a high-growth start-up or other fast-paced work environment
- Worked previously at a behavioral health company or organization
