What You’ll Be Doing:
We are looking for a Provider & Client Outreach Specialist to help us establish the Pre-Service Patient Support vertical of Grow Therapy. You’ll be part of a remote-friendly team of Outreach and Claim Specialists reporting directly into the Revenue Cycle Leadership team. Your responsibilities will include:
- Manage ineligible coverage responses for upcoming appointments
- Navigate eligibility responses and online payer portals to ensure accuracy when reaching out to patients for updated information
- Update claim information when errors or corrections are identified
- Track errors reported by patients and the Billing Support Team and provide guidance how to answer a patient/provider question or how to best work a claim error
- Explain billing to providers or deescalate upset providers/clients when their concern is a complex billing issues
Salary range: $25-32 an hour
You’ll Be a Good Fit If:
- Process-Driven: Highly organized, operational thinker, rarely leaving questions unanswered.
- Adaptable: You are comfortable in a fast-paced environment, with priorities changing weekly.
- Healthcare Experienced: Strong understanding of healthcare claims, plan benefits, and patient responsibilities. At least 2 years of experience in Medical Billing or Healthcare setting.
- Team Player: You are collaborative by nature, relish in camaraderie and group wins, and are looked to by colleagues or direct reports as a steadfast partner & source of encouragement
- Tech-Savvy: Adept in chat, email, & phone communications.
- Expert Communicator: Effectively organize communication and adjust to the audience you are engaging with.
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.
