Project Manager, SaaS Platforms (Costa Rica)

Description

Granicus is looking for a seasoned Project Manager to join our Software as a Service (SaaS), Digital Platform Implementations team. This role is a remote, Costa Rica-based position that is part of Grancius' effort to grow our presence and professional services team in Central America. It will be an exciting opportunity to make a difference in the government SaaS space, empowering government with the ability to better engage, serve and communicate with the public through our digital service platforms.

Project Managers lead and execute projects in support of Granicus’ suite of Software as a Service (SaaS) solutions. We do this through teams of communicators and legislative experts and subject matter experts. Project Managers have access to in-house strategists, implementers, designers, developers, and trainers who share Granicus’ standards of excellence across client deliverables and relationships. Strong candidates have a proven track record of successfully managing projects for government clients, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast paced team who loves the mission of providing best-in-class service to clients is a must.

PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.

What your impact will look like here:

Manage complex mission driven projects for public sector clients

Own the project scope, timeline, and budget of the software implementation and deployment process

Responsible for coordination of cross-functional teams to best serve Granicus' government customers

Oversee quality assurance, execution, delivery, reporting and contract compliance for all project deliverables

Leverage company standard processes and tools for executing, tracking, and billing projects

Serve as an innovator to strengthen the value of Services projects and to expand SaaS offerings

Provide expertise as a trusted advisor to internal resources, customers and partners

Maintain proactive approach to executing customer initiatives, anticipating customer needs and guiding decisions based on data and best practices

Partner with and consult with internal teams in pursuit of Services opportunities

Provide feedback to sales and support functions on project execution in retrospective meetings where applicable to adjust proposal and process changes on future projects

Survey and analyze customer satisfaction of projects delivered by department

Enlist internal stakeholders to help navigate within a customer organization and manage escalations

You'll love this job if you have / can / are:

Minimum of 3 to 5 years’ experience overseeing complex projects

Experience managing projects and working with distributed/remote teams

Experience and/or enthusiasm for public service, citizen engagement, legislative processes, and digital communication

Commitment to maintain and exceed Granicus’ standard of excellence in project management, deliverables and personnel

Enjoy managing simultaneous projects in a fast-paced environment

Ability to satisfy project and client objectives and achieve consistently high customer satisfaction feedback

Familiar with digital Content Management systems and web tools

Demonstrated project management experience, or any equivalent combination of education and work experience

Proficient use of project management solutions

Proficient use of Microsoft Office solutions (Word, Excel, PowerPoint)

Possess superior communication (oral and written) and analytical skills

Security Requirement:

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits

At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs.