Position Location: Austin, TX
Overview
We are seeking a highly motivated and experienced Project Manager to support our Government Projects team. The Government Projects team works closely with Product and Engineering to bring new and innovative ideas to life. This role requires a strong focus on project management, customer satisfaction, on time completion of projects, supporting the team that provide technical consulting, implementation, and support services to government customers. The ideal candidate should have a strong background in professional services, project management, and customer relationship management.
We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving and surpassing our commercial goals.
What you'll do
As a Project Manager supporting the Government Projects team, you’ll be responsible for executing programs/initiatives that drive efficiency in successfully managing projects.
Responsibilities will include:
- Project manage implementation and delivery of solutions to customers.
- Establish and maintain relationships with key customers, partners, and vendors to drive revenue growth and customer satisfaction.
- Drive customer satisfaction by ensuring that solutions are delivered on-time, within budget, and meet customer expectations.
- Develop and implement processes and methodologies that improve the efficiency and effectiveness of solution delivery.
- Provide thought leadership and expertise to customers and the broader industry on best practices for implementing and using the company's products and services.
- Develop proposals and value propositions for customer engagements from inception through delivery for new and upgraded services
- Engage with relevant teams to create proposals, project plans, and timelines for service opportunities.
- Collaborate with internal and external stakeholders to ensure a seamless transition from opportunity identification to project delivery.
- Monitor and manage the progress of services engagements, ensuring timely delivery and adherence to project plans.
- Collect feedback and document lessons learned from completed engagements for continuous improvement.
- Creating internal guides and external customer-facing assets that support successful Project execution.
- Making strategic recommendations on how the Project should evolve.
- Working alongside and educating key field stakeholders, scaling and continuously improving to drive recommendations to ensure efficiency.
- Building, tracking, and executing net new Projects that are top of mind and strategic to business Scale in a particular period.
- Demonstrating a strong ability to communicate in order to drive consensus and buy-in across Projects.
- Coordinating and collaborating with multiple cross-functional teams and stakeholders to drive Projects towards agreed deliverables, and ensure program roadmap items are being built and prioritized over time.
Desired Skills
- Qualifications-U.S. citizenship is required due to the nature of the work and government security clearance requirements.
- Strong communication, interpersonal, teamwork, and organizational skills with superior verbal and written communication skills
- Proven ability to consistently and positively contribute in a high-paced, changing work environment with the ability to prioritize multiple functions and tasks and manage work time efficiently
- Self-directed, detail-oriented problem-solver with a burning desire to contribute to the organization's reputation and success
- Strong project management skills that can help identify and solve problems quickly with minimal management guidance.
- Ability to manage several competing priorities and stakeholders while building excellent cross-functional relationships.
- Ability to engage up and down the organization (including SVP+) with confidence, poise, and gravitas.
Required Education And Experience
- Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
- Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.
- Excellent spoken and written communication as well as receptive listening skills with the ability to present to different audiences.
- Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
- Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.
