Description
As a Project Manager, you’ll be an expert on the govService platform and a key partner in the successful rollout of software implementation projects across the United States. This role is perfect for someone with a passion for helping clients reach their strategic goals. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where clients are both enabled and encouraged to utilize the system to its fullest potential. You’ll help clients update their processes – often weighing options that test the status quo. You are a highly consultative partner.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
As a Project Manager, you’ll be an expert on the govService platform and a key partner in the successful rollout of software implementation projects across the United States. This role is perfect for someone with a passion for helping clients reach their strategic goals. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where clients are both enabled and encouraged to utilize the system to its fullest potential. You’ll help clients update their processes – often weighing options that test the status quo. You are a highly consultative partner.
PLEASE NOTE - You must reside in Costa Rica to be considered for this position. Candidates living in other countries cannot be considered at this time.
What your impact will look like here
Manage small to large sized client projects and cross-product, platform implementations from start to finish Create project plans aligned to client implementation goals Discover and assess client business processes -anticipating requirements, uncovering areas for improvement, and developing and implementing solutions Steer requirement gathering sessions, both internal and external Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements Create test plans and facilitate user acceptance testing of custom-built services Documentation – assist with the creation and maintenance of current and future state process maps, functional requirements, user interface requirements, etc. Create and maintain project plans, schedules, status reports, and other relevant project documentation Identify risks and mitigation – as early as possible Ensure solutions meet business needs and requirements Prioritize initiatives based on business needs and requirements Participate in sprint planning, review, and retrospective meetings and provide feedback to the team Work closely with Process Designers (internal “builders”) to advise on progress and ideate Serve as an advisor to the client as they improve their online processes – keeping the client experience top-of-mind at every turn
You will love this job if you have
3 – 4 years of experience working in software/tech, specifically around project management, business analysis, consulting, client onboarding and/or trainingYou know process improvement and how to effectively apply it to the client’s software implementation experience You have experience working within an Agile framework Demonstrate timely and thorough communication of strategy, deliverable status, and results You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you You can work with multiple cross-functional teams to build and evaluate business cases to provision product investment results You have a relentless obligation to doing the most valuable work firstYou have excellent communications skills – listening, verbal, and written You can work both alone and as a member of cross-functional teams, some remote You help drive your team’s success You thrive in a fast-paced, dynamic environment with opposing demands You value the importance of user experience and have a passion for clients Proven track record of developing and maintaining profitable and referenceable client relationships
Security Requirement:
Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
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