We are looking for a Program Manager, Retail Distribution to join our team!
About the role:
We are looking for a high-performing individual to support our growing North American distribution network. This individual will oversee the distribution matters of the retail business. This includes ensuring orders are processed at the distribution center, fulfilled, and then delivered to the end customer. You will be responsible for compliant and highly efficient order fulfillment and will serve as the subject matter expert about questions on fulfillment. You will work cross-functionally with internal and external stakeholders on order management, process improvement, cost savings, and NPI initiatives. The role will exercise all areas of your skillset; operational, analytics & reporting, soft skills, project management, risk assessment, etc.! This position is remote and reports to the Senior Manager, Distribution.
Responsibilities:
- Stay informed about industry trends and customer preferences to pinpoint innovative opportunities in distribution services that improve time-to-shelf and drive cost reductions.
- Monitor key performance indicators related to distribution and implement corrective actions to elevate service quality.
- Conduct audits to ensure retail partner compliance and develop SOPs focused on reducing compliance charges, and COGS.
- Collaborate cross-functionally to analyze and minimize accessorial and compliance charges, leveraging data insights to address root causes.
- Lead continuous improvement initiatives across internal distribution processes, 3PLs, and kitting partners, using data analytics to enhance efficiency and reduce costs.
- Advocate for a customer-centric approach within the distribution network, driving process improvements that directly impact distribution partners and retail customer satisfaction and loyalty.
- Streamline distribution processes, implement joint improvement initiatives, and enhance the overall customer experience by collaborating with cross-functional teams including supply chain, inventory planning, retail, and accounting/finance.
- Act as a liaison between internal teams, distribution partners, and retail customers ensuring seamless communication and alignment of distribution strategies to enhance overall customer experience.
- Drive the adoption of new technologies to automate processes and improve decision-making related to warehousing and transportation costs, compliance charge reduction and continuous improvement efforts.
This should describe you:
- 2+ years of experience working in distribution
- Numerically and analytically minded - experience in Excel
- Strong attention to detail. You are comfortable going deep into the weeds while always considering the bigger picture
- Sense of urgency: bias for taking action. Self-starting capability required to achieve high expectations in a fast-paced environment
- Comfortable making informed decisions with imperfect information
- You are a learner - always seeking to improve yourself, your team, and the world around
- You are customer focused - always looking to see a challenge through the eyes of our customers
- You are process oriented - comfortable establishing and improving processes across operational areas
- Strong communication, teamwork, and problem-solving skills
- You have a sense of humor - we take our work seriously and ourselves un-seriously
This role can be done remotely, however there may be location constraints based on where Harry's is registered and able to employ individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If you are not located in or able to work from a state where we are registered or able to employ individuals, you will not be eligible for employment. Please speak with your recruiter to learn more.
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We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $85,000-$95,000, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.
