This role is US remote only
The Opportunity:
We are seeking a motivated Program Manager to join our Network Strategy & Operations team. In this critical role, you will focus on developing programmatic onboarding for pharmacies within our network and managing strategic supply chain projects to support our scaling efforts.
You will be responsible for:
- Programmatic Onboarding: Develop and implement structured onboarding programs for new pharmacy partners, ensuring a smooth and efficient integration into our network.
- Program Management: Lead and manage strategic supply chain projects that enhance our operational efficiency and scalability.
- Issue Resolution: Proactively identify potential issues across supply chain projects and develop strategies to mitigate risks, ensuring a seamless operation.
- Process Improvement: Identify and implement best practices for program management and supply chain operations to continuously improve performance.
- Stakeholder Collaboration: Work cross-functionally with internal teams including Product, Engineering, Revenue/Growth, Patient Services, Finance, and Legal to ensure cohesive program execution and address any challenges.
- SOP Development: Develop relevant internal and external SOPs to reflect market best practice, partnering with internal stakeholders and providing direction to our external pharmacy partners.
- Supply Chain Optimization: Collaborate closely with suppliers to identify and proactively mitigate potential issues in the supply chain. This includes addressing inventory disruptions, pricing concerns, and routing challenges.
A successful applicant will fit the following criteria:
- Analytics & Account Management Experience: Minimum of 6 years of experience in management consulting and/or operations/program management experience at a high-growth startup (pharmacy experience and/or healthcare tech experience is preferred).
- Supply Chain Expertise: In-depth understanding of supply chain dynamics, with the ability to identify and address potential issues proactively.
- SLA Management: Experience in defining, implementing, and managing Service Level Agreements with an emphasis on performance monitoring.
- Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Results-Oriented: Track record of achieving and surpassing strategic account management targets.
- Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities.
