About the Role
As the Program Implementation Analyst, you will report to the Senior Account Executive, Payer, within the Client Services team and work closely with different functional groups, especially our project and product management teams.
You will be responsible for planning and contributing to the execution of customer projects, resources, and deadlines. This will include the oversight of customer specific programs throughout the program life cycle involving program implementation starting from contract initiation through program execution and support of programs for renewal. You will apply proven analytical, communication, management, coordination, and problem-solving skills to support optimal project outcomes.
The specific responsibilities for this role include, but are not limited to:
A Day in the Life
- Oversee the entire data implementation phase of onboarding for a portfolio of customers, from contract initiation through the program life cycle.
- Maintain a working knowledge of native EQUIPP® functionality and database structure. Applying that knowledge to troubleshooting and creative problem-solving with customers. This includes querying databases and working with SQL to diagnose complex data issues.
- Build strong customer relationships by maintaining high levels of engagement and communication; be the customer’s proactive guide and advocate through the data implementation process.
- Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in program design and decisions. Communicate technical requirements to development and product teams, providing clear guidelines.
- Coordinate with Product Managers and Client Account Managers to complete tasks on the program to team members best positioned to complete them.
- Collaborate internally with teammates to provide a high-quality, customer-centric program implementation experience to ensure customer expectations are met.
- Work with the Product Management team to manage the project scope to ensure that all deliverables are being met or exceeded. Escalate issues to the appropriate stakeholders.
- Assist with the development of program requirements and ensure requirements stay up to date. Obtain approval from the appropriate parties.
- Identify potential risks and issues early in the program lifecycle and develop mitigation strategies to minimize the impact on program effectiveness.
- Identify opportunities for program improvements.
- Update project plans through the course of project implementation, including keeping task requirements up to date and organized.
- As needed, serve as the point of contact for teams when multiple departments are assigned to the same project to ensure actions remain in synergy.
- Document and communicate decisions related to projects using assigned tools such as Confluence, Jira and Microsoft ADO.
- Perform quality control on the program throughout the development to maintain the standards expected before program delivery.
What You Need
- Bachelor’s degree.
- 5+ years of proven Pharmacy Industry knowledge and background
- 3+ years of proven Project Management experience driving projects to completion.
- Experience working with different functional teams, including business stakeholders, engineers, and other technical groups.
- SQL coding experience, or other database-related knowledge/experience.
- Strong analytical problem-solving skills; a verifiable track record of quality decision making based on a mixture of analysis, experience and judgment.
- Ability to maintain relationships with solid interpersonal skills.
- Clear and concise written and verbal communication skills.
- Strong focus and attention to detail.
- Ability to prioritize and execute tasks while under pressure.
Outstanding candidates will have…
- Experience in delivering web-based applications.
- Experience with Agile management.
- PMP Certification.
- Bachelor’s degree in Business, Information Technology, Computer Science, Pharmacy or related degree.
We offer competitive benefits to set you up for success in and outside of work.
Here’s What We Offer
- Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.
- Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
- Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
- Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.
Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.
