Product Success Manager

Description

About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.

The Job

At Omnidian, we are excited for the opportunity to serve even more clients and homeowners across the growing solar sector in the United States. To support this growth, we are seeking a Product Success Manager to lead successful launches of new client partnerships and deliver demonstrable value of our product out of the gate. This role will collaborate across Product, Client Success, Operations, Sales, and our external partners, prioritizing the right set of actions and holding teams accountable for delivering on one of our core values: delighting our clients.

The ideal candidate is a cross-functional leader who is able to build a plan and execute flawlessly, a data-driven decision-maker who knows how to prioritize for client impact, and ultimately a teammate who can influence through respect and trust. The role sits on the Product Team and reports to the Director of Product Marketing.

The Job

What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Project Management

Coordinate the execution of projects with multiple cross-functional stakeholders

Maintain a project management system that is usable and understandable

Document meeting highlights, key decisions and action items and hold people accountable to delivering on those action items

Define and track success metrics for each project and use data (qual and quant) to inform future decisions and make continuous improvements to plans and processes

Balance multiple priorities and timelines simultaneously

Build a scalable, standardized and repeatable playbook to onboard new client partnerships

Stakeholder Management

Build strong relationships with internal and external stakeholders

Collaborate closely with a cross-functional team to build and then successfully execute the client launch plan

Communicate effectively to keep stakeholders informed throughout the project lifecycle

Bring a strong problem-solving mentality to prioritize and tackle different stakeholder needs

Who You Are

You are client-centric and pair that with an understanding of business goals and market dynamics

You lead with empathy not ego, and have the ability to internalize stakeholder needs and pain points as you translate them into an actionable plan

You have a clear sense of accountability, urgency, and drive. You roll up your sleeves and do what's necessary to get your initiatives to completion and thrive in getting things done

You are a strong, organized collaborator who can work across teams to deliver projects without clear and explicit direction

You are comfortable navigating conflict and enabling teams to make decisions and align on a path forward

You have excellent written and verbal communication

Experience You’ll Need

5+ years of project management, program management, or equivalent experience

Experience interfacing with clients and executive-level stakeholders

Experience leading large, multi-team projects from start to finish

Experience using qual and quant data to drive decisions

Experience That's a Plus

Experience in the solar or renewable energy industry

Experience in product marketing

Familiarity with Asana or other project management tools

Work-life and Culture

All of our roles offer the opportunity to work remotely

If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle

If you are near one of our employee clusters, we offer one or more local gatherings per year

We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years

We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee

We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture

We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples

Internal candidates: Check out our advice on Internal Transfer: Job Application Process

Here are the roles in this career track:

Product Success Manager

Senior Product Success Manager

Principal Product Marketing Manager

We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.