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Product Operations Manager

Remote US
Product

Available Locations: Remote - US

About the role

As part of Cloudflare's Product Operations team, this role is pivotal in developing and executing go-to-market activities that drive business performance, product adoption, and customer satisfaction. This role puts the customer first, can anticipate their needs before they arise, and guides both roadmap and go-to-market outcomes.

  • Be the voice of the customer, infusing the learnings back into the organization and product roadmap and ensuring effective launches of differentiated features.
  • Work closely with Product Managers and their teams to formulate and communicate our product vision, strategy, framing, and positioning.
  • Maintain responsibility for all go-to-market coordination including, but not limited to, new product/feature introduction, definition of market opportunity, targeting and segmentation of markets, and opportunities and facilitate time-to-value improvements.
  • Collaborate with Product Marketing to develop programs and GTM content across cross-functional teams including content creation for product launches, website content, social media, product videos, webinars, trade shows, case studies, blog posts, and more.
  • Maintain a firm grasp of the competitive landscape and identify areas of competitive differentiation for internal consumption and competitive programs.

About the Department

The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers.  We love to learn, collaborate, and solve large-scale problems. 

Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general .

Desirable skills, knowledge and experience

  • 5+ years previous experience in technical roles in Product Operations, Product Management, Engineering Management, Customer Success, or Pre/Post-Sales. 
  • Deep technical expertise, curiosity and a solid understanding of networks and the Internet.
  • Strong understanding of how Internet traffic flows and how logs and data are created and stored. 
  • Deep experience in the Cloud Software and/or Cybersecurity industries.
  • Proven track record working with diverse teams and working across-teams.
  • Deep empathy with, and understanding of customer needs.
  • A detail-oriented mindset with a hands-on approach.
  • Excellent written, visual and verbal communication skills.
  • Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.

Compensation

Compensation may be adjusted depending on work location.

  • For Colorado-based hires: Estimated annual salary of $140,000 - $172,000
  • For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - $193,000
  • For Bay Area-based hires: Estimated annual salary of $166,000 - $202,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

 

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