About the Role:
We’re looking for a Product Manager to drive the definition and development of the various communication channels we use within our roadside assistance platform. Your job will be to work with engineering, operations, data science & analytics, and design to develop features and experiences that enable the efficient delivery of exceptional service to millions of stranded motorists per year. You’ll have a tremendous impact on the product and be able to see your work get to market quickly. We’re looking for a passionate, strategic thinker who can understand the big picture, but also cares about the details.
Responsibilities:
- Manage product definition and development of conversational design experiences across interactive voice assist and chatbot feature sets.
- Forge strategy of existing communication channels into an era of new technologies, including increased conversation automation and AI.
- Partner with multiple stakeholders, including operations, data science, client services, and engineering to understand the needs of our customers and operations specialists.
- Ask “why” incessantly in order to identify root problems and opportunities that can be solved with platform innovation.
- Intimately understand the needs and challenges of engineering, factoring technical efficiency and scalability into product requirements.
- Drive multiple releases per week from conception to completion with a cross-functional team of designers, developers, QA, and data scientists.
- Own and measure core success metrics of the product and the business.
- Continuously prioritize and manage the backlog and upcoming sprints.
- Communicate regularly with key internal and external constituents.
Skills and Experience:
- 3+ years full-time product management experience
- Have shipped something that people use regularly
- Experience with chatbots and interactive voice assist systems; an appreciation for various conversational design frameworks
- Analytical ability to unpack complex problems, synthesize data, and identify root issues
- Strong UX and workflow design skills
- User-centric product philosophy and methodology
- Can develop deep empathy for a variety of customer types
- Experience in A/B testing features regularly to validate outcomes
- Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
- Excellent communication and collaboration skills
Hiring In:
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United States: AZ, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
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Canada: Province of Ontario