The Position
League’s platform enables our customers to offer highly engaging and personalized health experiences to their users. The Apps and Solutions (A&S) Product Manager (PM) is a customer-facing role that is responsible for building and maintaining strong relationships with clients by ensuring smooth implementations and delivery of features, excellent product solutioning, professional and timely client communication, and executing strong product judgment. This is an entry level product manager position at League.
In this role you may work with one or multiple customers and may move from customer to customer as League grows. You will lean into solutions that leverage the broad range of capabilities in the League platform. When custom solutioning is required you will partner with design, engineering, strategy and your product peers to assure you are formulating solutions that are engaging, cohesive and help people lead healthier happier lives.
In this role you will influence the League platform roadmap by collecting customer feedback and identifying opportunities for additional growth. You will monitor client metrics to track solution health and participate in organizational product reviews to lend your expertise to the solutions that other PMs are developing.
What You'll Be Doing:
- Serve as the primary Product management point of contact with our customers.
- Develop the client relationship via offering, educating and delivering League solutions and understanding and promoting the client’s vision and needs within League.
- Run product discovery, compile product requirements, and solicit engineering feedback to create solution definitions that are strategic and compelling
- Serve as a subject matter expert on the League platform capabilities.
- Proactively manage and prioritize the backlog of enhancements
- Monitor engagement with the applications you are managing and identify opportunities to create value and exceed our goals
- Communicating effectively and clearly articulating trade-offs to internal and external leadership
- Define requirements and value proposition of custom features and complex capability deployments
- Be an active participant in Application Team’s agile ceremonies
- Partner with Customer Success to deliver intriguing League opportunities
About You:
- Min. of 2 years of Product Management experience
- Digital Healthcare experience, experience with the Payer market is preferred
- Exceptional client management skills — ensuring requirements are accurately captured, communication is clear, and relationships are developed
- Experienced at balancing client requests with organizational goals.
- Experienced at feature solutioning that includes soliciting internal stakeholder feedback
- Experience working at a platform company is preferred
- Experience managing the project lifecycle for large corporate clients
- You have experience working in agile methodologies — leading agile release planning and demonstrating an iterative, incremental & value-driven delivery
- Knowledge of Jira
- Comfortable educating, brainstorming and collaborating with clients
- Experience collaborating with engineering, project managers, customer engagement and customer strategy
- Excellent communication, presentation, interpersonal and analytical skills
- You thrive in a fast paced environment where priorities rapidly shift and needs often compete.
Security-Related Responsibilities
- Compliance with Information Security Policies
- Compliance with League’s secure coding practice
- Responsibility and accountability for executing League's policies and procedures
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
