Role Overview
Location: Onsite in Sunnyvale, CA or McLean, VA
We are seeking a Principal Product Manager who will own key consumer and partner experiences of ID.me Shop product on website, app, browser extension and more. We are a mission driven team focused on serving people who serve our communities such as Veterans, Teachers, First Responders, and Nurses. If you are looking to lead a high growth mission driven consumer marketplace, this is the place for you.
Responsibilities
- Independently drive product strategy, roadmap and execution
- Empathize with users and understand their needs
- Break down problems using first principles thinking
- Develop ID.me Marketplaces product vision and strategy
- Define Key Performance Indicators (KPI) for your product
- Write high quality, detailed requirements documents
- Prioritize features using data and insights
- Develop program plans that incorporate interdependencies between functional areas
- Conduct market research for expansion into new markets and vertical segments
- Collaborate with cross-functional leaders to ensure the commercial success of ID.me’s products
- Operate a high-performance organization.
- Hold high standards, continually synthesize the situation, and anticipate risks.
Ideal Qualifications
- 10+ years of consumer product management experience
- 5+ years of marketplace/ecommerce experience
- Proven track record of launching and scaling “zero to one” products as well as driving innovation and growth for mature products
- Ability to drive clarity where there is ambiguity
- Strength in applying processes in a fast-paced environment while maintaining room for flexibility and quick iterations
- Thought leader with successful track record of communicating effectively with senior leadership
- Undergraduate degree in business, economics, engineering, computer science, or similar discipline
- Strong oral and written communication skills
- MBA preferred but not required
The ideal candidate will thrive in the following culture:
- Obsession for building quality products
- Fast-paced environment with changing priorities and shifting gears
- Must be a team player with a strong, self-managing work ethic
- Must be a self-starter with a passion for technology, learning and continuous improvement
Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.
Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.
People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.
ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Communicate like a scientist. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *Act like an owner.
ID.me Career Site & Culture Deck: https://www.id.me/careers
At ID.me, we believe that an in-office culture fosters professional growth and development, mentorship, collaboration, and accelerated innovation. This position will be in-office based at one of our locations in either McLean, VA or Sunnyvale, CA. Working in an office together allows our culture to thrive and our team members to establish real connections with their coworkers and the opportunity for lifelong friendships. Our work is critical to protecting online identity and we’re confident that working together is how we’ll change the world.
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