The Team:
Borrowers at Upstart are often approved within 20 minutes, but spend five years repaying their loans. Upstart’s Servicing team manages 99 percent of borrower interactions, aiming to maximize loan performance through effortless, delightful experiences and precise, ML-driven decision making.
As the Principal Product Manager of Borrower Experience at Upstart, you will empower over 2 million borrowers with effortless self-serve payment options to avoid and recover from delinquency as they pay back $15BN in loans. You’ll collaborate with engineering, machine learning, operations, and design teams to create a groundbreaking system that makes the healthiest financial choices the easiest ones.
How you’ll make an impact
- Write detailed requirements, manage agile processes, and drive roadmap consensus on the entirety of our repayment surface area.
- Understand users deeply in collaboration with design, doing research and experimenting when necessary to create a robust mental model.
- Evolve and mature our technical payments ecosystem in collaboration with engineering to achieve best-in-class effortlessness and optionality for borrowers.
- Collaborate with machine learning and to smartly predict borrower financial outcomes, and use those predictions to nudge borrowers in the right direction.
- Demonstrate and encourage best practices in product management, influencing product managers throughout the company.
Minimum Qualifications
- 5+ years of consumer product management experience on a fast-moving, high-growth team.
- Demonstrated success in driving metrics through rapid and precise experimentation.
- Strong customer empathy and product sense. You have independently authored and executed on a multi-quarter roadmap, and have been around to see the consequences (good and bad) of your decisions.
- Rigorous and analytical problem solving; well structured, concise, and highly effective communication.
- Ownership and growth mindset. You act like an owner. You’re often right, but humble and open minded about being wrong. You’re perpetually dissatisfied and striving to improve yourself and the team.
Preferred Qualifications
- Experience with a multi-year retention time-curve.
- Experience in consumer fintech. Full-stack (not backend-only) payments experience is an especial plus.
- Aptitude for and interest in credit and personal finance economic concepts.
- Demonstrated and expressed mission orientation, and outsized results that match your passion.
Position location - This role is available in the following locations: San Mateo, California; Columbus, Ohio; Austin, Texas; or Remote USA
Time zone requirements - The team operates on the East/West coast time zones.
Travel requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
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