Available Locations: Remote, US
We are seeking a highly motivated and experienced Practice Leader for our product portfolios: Application Services, Professional services to join our growing team.
Responsibilities:
- Act as a product manager of professional services specifically in: Network Services; Zero Trust; and Application Services.
- Prioritizes and executes on building offerings based on alignment with strategic vision.
- Review information gathered by PS Leaders and Implementation Managers to understand offering value propositions.
- Execute on building PS offerings based on direction from Leadership.
- Builds sales collateral, scoping guidelines, project plans, delivery kits/accelerators.
- Leads effort to create and maintain selling and delivery enablement.
- Creates service offerings that are in-line with quick wins.
- Focuses on a-la-carte add-on services and packaged services targeting different customer profiles, E.g., Mid-Market, Enterprise, etc.
- Demonstrates good communication skills across the PS organization (Delivery Leaders, Engagement Management, Consulting Delivery) and Customer Success team.
- Own and launch internal and external marketing campaigns (e.g. blog posts, videos, webinars, internal enablement, presentation on worldwide field calls, regional leader calls, etc.) about new or improved offerings.
- Drive the team's comprehensive understanding of Cloudflare's platform and capabilities, including configuration, optimization, and troubleshooting, ensuring collective expertise within the practice.
Qualifications:
- Bachelor's degree in Business, Information Technology, or a related field.
- Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
- Strong understanding of the professional services landscape, including both internal and partner-provided services.
- Excellent Prior work experience as a Product Manager, Practice Manager
- Knowledge and familiarity with the Software Development Life Cycle
- Demonstrated progressive relevant experience defining, developing, and executing training strategies, operations and action plans
- Ability to quickly understand technical concepts and explain them to customer and professional services audiences (mostly technical)
- Proven ability to effectively interact with and influence senior executives and team members
- Communication, negotiation, and interpersonal skills.
- Experienced in giving and receiving constructive feedback
- Ability to thrive in a fast-paced, unpredictable environment
- Good understanding of how the Internet works, Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs and related technologies
- Experience with Jira and Salesforce (or similar CRM tool) is a plus.
- Fluency in English (written and oral) is a must. Fluency in one or more additional regional languages is a plus.
- Hands-on experience implementing and managing content delivery network (CDN), distributed denial-of-service (DDoS) protection, web application firewall (WAF), load balancing, and other related solutions for clients across various industries.
