Posit creates great software that helps people understand data and make better decisions in real-world applications. We create open-source data science software that is free for anyone in the world to download and use free of charge, as well as a professional software suite that enables organizations to author, share, and manage data science applications securely and at scale. Our customers are leading-edge innovators in analytics, machine learning, big data, and similar domains, and generally work in R and Python. 50% of the Fortune 1,000 use Posit to solve their most difficult business problems.
We are looking to hire a talented Post-Sales Enablement Partner. The partner will report to the Sales Enablement Manager and work as part of the Revenue Operations team to support the Revenue Organization (Sales, Customer Success, Solutions Engineering, Business Development).
The Post-Sales Enablement Partner is a senior-level individual contributor who will work closely with leaders and team members to develop a highly effective training and talent development program for Posit’s post-sales customer success team, as well as the delivery of training to ensure field readiness to support the success of Posit’s customers and help Posit achieve its growth goals. Candidates will have proven success developing and delivering effective field enablement for post-sales teams (i.e. customer success and account managers), strong communication and project management skills, and software industry knowledge. This individual will promote consistency and quality across the organization in all post-sales customer interactions through consistent training, practice, and coaching. The work this individual does will ensure Posit secures revenues that fund its mission to create open-source software that serves the data science community.
What you will own:
- Proactively manage the full development life cycle of post-sales enablement programs from inception through delivery, including new hire onboarding and ongoing skills training
- Utilize various media to upskill and train the team, ex. Learning Management System (LMS), video, live training, written documentation, etc.
- Create and maintain actionable post-sales playbooks/handbooks to drive consistency and quality in post-sales customer interactions across the organization
- Coach team members on areas including conducting customer meetings and calls, account planning, handling escalations, driving product adoption, managing written correspondence, and organizing their own time, activities, and information
- Continuously assess and update documentation of our current internal and customer-facing business processes supporting the customer experience
What you will assist with:
- Partner with revenue leaders and the broader GTM enablement team to determine the strategy and execute programs or automations that increase post-sales productivity and effectiveness
- Collaborate with high-performing reps and key cross-functional partners to identify and prioritize opportunities for skills, processes, and product improvements
- Encourage customer-centric thinking across teams, working backward to lead to a world-class Customer Experience based on direct customer feedback and data
- Assist with internal communication efforts like newsletters, sales kick-offs, and department meetings
A bit about you:
- 5+ years of experience in field enablement with a proven history of successful coaching, teaching, training, and presenting while driving multiple complex projects at the same time to on-time completion in a high-growth and fast-paced environment
- Experience in a customer success or account management role, which helps you understand the intersections of and nuances between sales and customer success and how to enable the motions and competencies needed to grow and expand customers
- Experience in the software industry, with a focus on Business to Business (B2B) customers
- Experience using a Customer Relationship Management (CRM), Learning Management System (LMS), and project management tool to stay organized and communicate effectively
- Is a self-starter with excellent interpersonal skills who can quickly build rapport and earn the trust of leaders and team members
- Empathy for internal stakeholders' pain points and needs and an ability to translate those needs into concrete requirements
- Use available data and learnings from past experience to identify and teach best practices
- Ability to communicate informed, data-driven opinions and drive discussions on strategy, priority, and tradeoffs while representing the needs of the post-sales organization. You can influence leadership and other stakeholders with your analyses
- Superior problem-solving skills, the willingness to get into the details, and knowing when to get out
