Available Locations: Mexico
About the role
Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a motivated People Services Team Lead who’s ready to support a rapidly growing organization scale with efficiency and be the technical operational focus point for their region. The main function of this role is to ensure the practices and processes are being executed and audited. You’ll train new members to the team and support them to deliver world-class employee inquiry support as you work as an escalation point for higher complexity matters involving People and Payroll questions directly from employees. This role ensures critical People and Payroll transactions are done to minimum standard and that all our people systems are auditable, clean and up to date. Along the way you will also have opportunities to help design and improve our existing processes as we align and scale across multiple regions.
What you'll do
- Payroll Sign off - Execute the monthly checks on the region payrolls to ensure they are being submitted accurately
- Follow schedule for the SOX Control items and ensure they are on track
- Track any change / improvement required for Business Processes
- Regional Offer Approval
- Lead on improvement projects defined by the group
- Act as SMEs of our systems.
- Senior Mgmt Support
- Tickets reporting, analysis of patterns and trends
- Support Management with Tests and Troubleshooting on technical issues
Examples of desirable skills, knowledge and experience
- Experience with HR systems
- Highly detailed and process oriented
- Solid knowledge of Mexico and US employment law and experience operating as lead within these environments. Knowledge of Canada labour law a plus.
- Strong customer focus and relentless commitment to employee experience
- Strong oral and written communication skills, effectively presenting information and responding to cross-region and cross-functional customer questions
- Able to prioritize and execute accordingly, ready to report on status on demand
- Strong organizational, problem-solving and time management skills
- Adaptability in a dynamic, fast-paced environment
