People Operations Specialist

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a People Operations Specialist in our People team. In this pivotal role, you will oversee and streamline operational tasks, maintain global policies, processes, and workflows, and drive strategic goals while leveraging technology, data, and analytics.

This role requires a blend of strategic thinking, operational expertise, and a passion for leveraging technology and data to enhance our people processes and the employee experience. You will work closely with the Manager of People Operations and other key stakeholders to implement best practices, streamline processes, and leverage technology to advance our people operations.

If you are passionate about people operations and ready to drive impactful change, we encourage you to apply and join our dynamic People team.

What you bring

• Proven experience in managing a high volume of tasks with a high sense of urgency, accuracy and attention to detail.
• Strong understanding of global people policies, processes, and workflows, with a focus on compliance, scalability and a positive employee experience throughout the employment lifecycle.
• Strategic thinker with the ability to identify opportunities for innovation and process improvement.
• Demonstrated experience in scaling operations using technology (including automation technologies, AI, HRIS, and data analytics tools)
• Experience in tracking, reporting, and overseeing HRIS data and people metrics, with exceptional analytical skills to interpret data, generate actionable insights, and create dashboards and reports to streamline HR processes.
• Excellent collaboration, communication, and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
• Excellent organizational and project management skills, with a demonstrated ability to lead cross-functional initiatives and manage multiple priorities.
• Ability to work autonomously with a growth mindset, driving personal performance and development.
• Willingness to work flexible hours when needed to support global operations.
• Commitment to all of Remote's values within the team and the greater organization.
• Fluent in written and spoken English.
• Experience in a global or multinational organization is highly desirable.
• Remote work experience is a plus but not required.

Key Responsibilities 

Focusing on Operational Excellence

• Responsible for all critical People Operations tasks including, and not limited to: Onboarding, offboarding, employee lifecycle changes, approving contractor invoices, relocation, data integrity on the Remote platform, and employee queries across all people topics.
• Maintain a strong focus on urgency and proactively communicate timelines that impact the employee experience to ensure all requests are completed within the expected deadlines.
• Oversee and streamline operational tasks for scalability, efficiency and a seamless employee experience throughout their employment lifecycle.
• Support ongoing learning, knowledge sharing and skills development within the team.

Maintaining Global Policies, Processes, and Workflows

• Continuously manage and improve our people policies, processes and workflows to create efficiencies and foster a positive employee experience.
• Design and execute new people policies, processes and workflows by collaborating with appropriate stakeholders and specialists to devise solutions across multiple teams and areas.
• Support the wider team’s strategic programs, initiatives, and policies by operationalizing them using the right tools, resources, and processes.

Driving Strategic Goals

• Drive high-impact and cross-functional goals to completion.
• Lead or significantly contribute to large and complex goals, while ensuring that their outcomes are fully integrated with the broader departmental and organizational strategic objectives.

Scaling with Technology, Data & Analytics

• Drive utilization, adoption and optimization of the Remote platform and other technologies to streamline processes, improve scalability, and enhance data integrity.
• Analyze data to identify trends and insights that contribute to informed decision-making and strategy development.
• Identify and implement scaling strategies (such as automation, integration, AI, and other technologies) to innovate and remove manual and repetitive administrative tasks.

Additional Responsibilities

• Ensures clear, concise People Operations documentation for the organization.
• Serve as an subject matter escalation point for queries from peers within the People Operations team.
• Participate in People team meetings and updates to the rest of Remote in all places necessary.
• Escalate any concerns, urgent matters, or employment relations-related concerns to the appropriate managerial level.
• Fulfill all People Operations responsibilities and tasks expected at the Associate level, ensuring comprehensive support and coverage within the team as needed.

Practicals

• You'll report to: Manager, People Operations
• Team: People Team
• Location: Anywhere in EMEA
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.  We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $23,350 USD to $52,550 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

1. Interview with recruiter
2. Interview with future manager
3. Interview with team members (no managers present)
4. Interview with executive
5. Prior employment verification check 
6. Offer 

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