What this job can offer you
- An opportunity to continue build and advance your career in payroll and customer service, within a fast-paced, innovative company.
- Contribute to a company making a global impact on the future of work.
- Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
- Opportunities for continuous learning and career development, with access to training programs and mentorship.
- Competitive compensation and benefits.
What you bring
- Experience: You have experience in a payroll customer service role.
- Payroll Knowledge: Capable of managing payroll inquiries with a robust understanding of regulatory requirements, possessing advanced knowledge in specific jurisdictions.
- Dedicated to Customers: Demonstrate excellent problem-solving capabilities and a strong dedication to exceeding customer expectations.
- Communication Expert: Possess superior written and verbal communication skills, with experience in customer support platforms like Zendesk, and collaboration tools such as Slack and Notion.
- Collaborative Team Member: Excel in a team-oriented environment, showing an ability to effectively engage with diverse stakeholders and manage multiple priorities.
- Continuous Learner: Display a keen interest in continually enhancing your expertise in the payroll field.
Key Responsibilities
- Reliable Point of Contact: Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
- Client Services Advocate: Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
- Collaborative Expert: Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
- Peer Empowerment: Enhance the team's collective knowledge by creating and updating essential documentation and participating in shadowing sessions to foster collaboration and knowledge sharing.
- Skilled Problem Solver: Utilize outstanding problem-solving abilities to work seamlessly with various teams in resolving escalated customer issues promptly.
Practicals
- You'll report to: Payroll Client Services Manager
- Direct reports: None
- Team: [Payroll] - [Payroll Client Services]
- Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations: Poland, Slowakia, Czech Republic, Bulgaria, Croatia, Cyprus, Georgia, Greece, Hungary, Malta, Moldova, Slovenia as we encourage our teams to diversify;
- Start date: As soon as possible
Remote Compensation Philosophy
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.
At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.
The base salary range for this full-time position is $57,950 USD - $65,200 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.
At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.
Application process
Roughly 1.5 hours across 6 weeks
- Interview with recruiter
- Interview with future manager
- Interview with senior manager
- Prior employment verification check
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