About the role
At Montu, every patient interaction is a chance to make their healthcare journey simpler and more reassuring. As a Patient Engagement Coordinator, you will guide patients through our processes, listen to their concerns, and ensure they feel supported at every stage. This role is about more than handling queries – it is about creating a positive experience that helps patients and clinicians get the best from our service.
Joining our growing UK team means playing a key part in shaping how we deliver care and building a service that patients can rely on and staff are proud to be part of.
Key responsibilities:
Onboarding new patients
Outreach to patients to obtain feedback
Follow up with patients to discuss outcomes, next steps, and address any questions they may have.
Skilled in providing guidance and support to patients with varying levels of technological proficiency.
Calmly engaging with patients who are anxious about processes, providing reassurance and clear information to help alleviate their concerns.
Reschedule and coordinate patient appointments to optimise patient satisfaction
Guide patients through the clinic and pharmacy processes
Assist patients with any queries
Maintain patients’ electronic health records
Support the clinical team in the following areas:
Collecting patient data relating to long term conditions
Ensuring patients meet the criteria for an initial assessment based on Montu’s inclusion and exclusion criteria
Liaise with product and tech support team on technical issues
Attend work related meetings as required
To maintain all mandatory training and familiarity with company policies and SOPS
Shift based and flexible working maybe required from time to time
Skills, experience and qualifications:
2 plus years in high volume contact centre
Working in a healthcare environment
Sales experience
Excellent attention to detail
Good understanding of working a highly regulated industry and following policies and SOPs
High level of IT proficiency
Excellent communication and interpersonal skills
Self motivated and target driven
Ability to work under pressure
Proficient in maintaining composure and professionalism while managing high-pressure situations and engaging in intense conversations with patients, ensuring their needs are addressed with empathy and care.
What we offer:
Competitive salary
25 days holiday (rising to 27 after one year & 30 after 2 years) + bank holidays
5% matched pension
Cycle-to-work scheme
Opportunities for development and growth
A dynamic and supportive work environment
About Montu
Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM). We are committed to transforming lives by improving access to safe, effective treatments and offering an exceptional standard of care. Our dynamic and supportive work environment is the perfect place for you to grow professionally while making a meaningful impact on patients’ lives.
