The Five9 Partner Solution Consulting team provides technical expertise to our partners around the globe, touching every layer of the Five9 Partner platform. From data analysis to creative problem solving, our Solution Consultants tackle the most challenging technical problems encountered by Five9 Partner.
We are looking for a hands-on Principal Solution Consultant with demonstrated technical expertise on the Five9 Partner platforms and superior problem-solving skills. The Principal Solution Engineer will help drive technical training and lead projects that will benefit the global Solution Consulting team.
Responsibilities:
- Use your subject matter expertise to provide proactive and reactive support to team members on their assigned work. When engineers are “stuck” on an investigation, they turn to you.
- Provide technical leadership on our most critical and most urgent partner issues. When a complex partner issue requires our best technical minds, expect to be involved or leading.
- Enable team members with technical training (new and ongoing), troubleshooting methodologies/playbooks and improvements to the systems and tools used to investigate partner issues.
- Identify product improvements opportunities across supportability, reliability, and performance; and work with product owners to drive these improvements.
- Help scope and develop tools, systems, processes, and documentation that accelerate our team’s ability to solve problems.
- Create and execute department-level enablement and operational readiness plans for major platform features and updates.
- Ensure team members are recognized for their contributions to partner and team success.
- Assist with adding top talent to our team by participating in recruiting events and conducting candidate interviews.
- Foster a strong team environment focused on advanced technical knowledge, effective collaboration, partner service excellence and positive partner outcomes
Skills:
- Demonstrated subject matter expertise with the Five9 Partner platforms and related technologies.
- Excellent problem-solving skills and talent for identifying creative solutions
- Exceptional communication and partner service skills (verbal/written)
- Passion for the partner experience, positive outlook with a proactive mindset and an ability to drive exceptional partner satisfaction result
- This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.
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