Description
The Outreach Specialist, Pharmacy plays a critical role working with patients, practices, and pharmacies to promote medication adherence.
The Outreach Specialist, Pharmacy plays a critical role working with patients, practices, and pharmacies to promote medication adherence.
Duties and Responsibilities
Inbound and outbound telephonic outreach to patients, practices, pharmacies, and any other internal/external business entities to coordinate all patient-related needs and obtain relevant medical information that contributes to identifying and addressing medication adherence barriers. Basic understanding of Medicare, STAR ratings in relation to medication adherence support. Additional requirements include meeting and maintaining metrics (i.e. calls per hour, call quality auditing, occupancy, etc.)Streamline pharmacy processes with a focus on process improvementEstablish relationships, gather input, and facilitate communication amongst key stakeholdersOther duties as assigned
Required Skills and Abilities:
Experience providing patient outreach in a call center environmentExperience & comfort using technologies such as a computer, telephony platform, and various types of electronic health record (EHR) platforms. Proficient in Microsoft Excel and Google Suite Tools such as Google SheetsA positive, proactive attitude with a passion for customer serviceSelf-motivated individual, comfortable working in a fast paced collaborative environmentHighly proficient organizational skills and critical thinking.Excellent verbal and written communicationStrong attention to detail and accuracy.Must have access to reliable high speed internet connectionSchedule: 8-hour shift in Eastern Standard Time based on needs of the business, with the possibility of evenings and/or Saturday mornings.
Education and Experience:
High School Diploma 1 year of relevant work experience in a call center environment1+ years of experience as a Certified Pharmacy Technician (Preferred)Active Pharmacy Technician License in any state (Preferred)
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